Customer Service Representative

Amber Watkins

Salt Lake City, UT

**************@*****.*** - 801-***-****

WORK EXPERIENCE

Technical Support/Customer Service Representative

Alorica - Salt Lake City, UT - September 2013 to Present

Responsibilities

Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling

stress in a manner that is acceptable to others and to the organization.

Accomplishments

Make customers and their needs a primary focus of my actions; developing and sustaining productive customer

relationships.

Skills Used

communication ... problem solving ... good listening time management ... computer skills

Technical Support/Customer Service Representative

New Corp - Tupelo, MS - January 2012 to July 2013

Responsibilities

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; answer

technical qusetions for Vizio customers, schedule repairs and tv exchanges,answer team lead calls

Accomplishments

Maintain stable performance under pressure or opposition handling stress in a manner that is acceptable to

others and to the organization.

Skills Used

communication ... problem solving ... good listening time management ... computer skills

Key Holder/Cashier

First Image - Aurora, IL - May 2008 to July 2011

Responsibilities

Supervise employees to complete tasks and achieve goals in the absence of store management. Take

payment for goods, open and close, answer customer questions and give customers any information they

require.

Accomplishments

Remain current on all company policies and ensures that all policies, standards and procedures are

maintained and followed in a consistent manner.

Skills Used

Maintained an equable, professional and friendly attitude throughout my interactions with customers

Key Holder/Cashier

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