Customer Service Home Health

Amanda Phillips

Fort Worth, TX

*************@*****.*** - 404-***-****

WORK EXPERIENCE

Surgical Tech Extern

Atlanta Medical Center - Eastpoint, Georgia - September 2013 to January 2014

Responsibilities

Job duties included assembling instrument trays, setting up sterile table with appropriate supplies, drugs and

equipment. Participated with RN in counting all sponges and instruments. Provided patient safety through

timeouts. Assisted in draping the patient. Participated in gowning and gloving surgical team members. Assured

aseptic condition is maintained throughout the procedure. Utilized safety belts and positioning devices.

Collected, identified and labeled specimens. Passed appropriate instruments to surgeon. Stocked individual

surgical rooms.

Accomplishments

I was able to work collaboratively in learning to provide the best patient care and become more knowledgable

in the surgical technology field.

Skills Used

self motivation, punctuality, team building and problem solving

Home Health Attendant

Cornerstone Home Health - Dallas, TX - July 2013 to September 2013

Responsibilities

Assist in daily living skills such as grooming, bathing and medication administration, work with care team on

planning and sharing patient observations

Accomplishments

I was dependable and had perfect attendance while giving quality care and concern to patient and employer

Skills Used

strength, communication, taking initiative, and dependability

Independent Contractor

LiveOps - Redwood City, CA - January 2007 to January 2009

Responsibilities

Job duties include customer service, data entry, entering credit card information into computer system and

processing orders, conference calling for other corporations and sales and marketing.

Accomplishments

I was able to identify the need of customer and provide exceptional service and maintain strict confidentiality.

Skills Used

Customer satisfaction, listening, problem solving and sales.

EDUCATION

N/A in Surgical Technology

Iverson Business School - Arlington, TX

2012 to 2014

N/A in Substance Abuse Counseling

Vernon College - Vernon, TX

1996 to 1998

ADDITIONAL INFORMATION

Amanda Phillips

5717 Swords Drive

Fort Worth, TX 76137

Phone: 404-***-****

*************@*****.***

Education:

College:

Iverson Business School- Arlington, Texas

Surgical Technician Program completed January 2014

Vernon College – Vernon, Texas

Substance Abuse Counseling 1998

Internship completed 2000

High School:

Wichita Falls High School – Wichita Falls, TX

Diploma 1996 (Early graduate 1993-1996)

Certifications/Other:

Awaiting test date for Certified Surgical Technician from NBSTSA

Registered Medical Sales Representative - #93532013 - 2013

CPR certified from American Heart Association – expires 6/2014

National Technical Honor Society Member 2012

Dean’s List - 2012

Perfect Attendance - 2012

Written Exam for LCDC passed 2004

Work History:

Atlanta Medical Center – Surgical Tech Externship – September 2013 to January 2014

Job duties included assembling instrument trays, setting up sterile table with appropriate supplies, drugs and

equipment. Participated with RN in counting all sponges and instruments. Provided patient safety through

timeouts. Assisted in draping the patient. Participated in gowning and gloving surgical team members. Assured

aseptic condition is maintained throughout the procedure. Utilized safety belts and positioning devices.

Collected, identified and labeled specimens. Passed appropriate instruments to surgeon. Stocked individual

surgical rooms.

Cornerstone Home Health – Home Health Attendant – July 2013 to September 2013

Job duties included assistance in daily living such as personal grooming, bathing, medication administration

in their home. Work with clinical team on care planning and shared observations with supervisor.

Independent Contractor – LiveOps, January 2007 to 2009

Job duties include customer service, data entry, entering credit card information into computer system and

processing orders, conference calling for other corporations and sales and marketing.

Linen Services Management, North Texas State Hospital, May 2006-January 2007

Job duties included commuting to other laundry facilities within the Texas State Hospital area, adhering to

standards and procedures for quality linen management, and making sure the daily operation meets standards

of compliance for linen services.

Assistant Manager, JJ’s Video and Island Tans, November 2005 – February 2006

Job duties included cashiering, customer service, scheduling of employees, supervision of 5 employees,

stocking merchandise, inventory control, establishing contracts for tanning services and responsibility for

keeping the building in compliance with standards for state regulated tanning salons.

Counselor/Coordinator, Texoma Treatment Clinic, September 2004 – May 2005

Duties included compliance for JCAHO, screening clients, program orientation, payment arrangements, taking

and posting payments, daily deposits, assessments, treatment plans, referrals, charting, individual counseling,

methadone education, crisis intervention, daily communication with clinic owner, consulting with doctors and

nurses, representation of facility at local mental health meetings.

Therapist Tech III – North Texas State Hospital, October 2002 – October 2003

Job duties included conducting recreation for children and adolescents, reporting progress to the unit staff,

charting weekly and carrying out their individual goals as set by the treatment team.

Counselor/Instructor – Wackenhut Corrections, October 1999 – November 2000

Job duties included education for inmates, new employee orientation, intake, assessment, group and individual

counseling, treatment team meetings, referrals, crisis intervention, relapse planning, and judge’s reports.

Outpatient Counselor – Red River Detox and Recovery Center – May 1998 – October 1999

Job duties included compliance for JCAHO, screening clients, assessments, orientation, routine vital signs,

intake, treatment planning, individual, group, and family counseling, case management, crisis intervention,

education, referrals, recordkeeping, billing, consultation and AA/NA groups.

Practicum Student – Vernon State Hospital – January 1998 – May 1998

Job duties included observing and documenting all duties of other counselors, assessments, dictating,

treatment planning, individual and group counseling, education, case management, recordkeeping, and AA/

NA groups.

Strengths:

• Self-motivation

• Goal-driven

• Multitasking

• Personal integrity

• Organizational skills

• Detail oriented

• Strong leadership

• Team building

• Cultural sensitivity

• Excellent computer skills

Contact this candidate