Customer Service Supervisor

Donald A Woods

******.*******@*******.*** Primary Number- 305-***-****

* Objective Desire a challenging position of responsibility that will utilize a diversified

work, and educational history in the air conditioning/refrigeration industry with emphasis

i n business management, sales, customer service, repair, and installation.

* Professional Strengths Ai r conditioning/refrigeration professional with over thi r ty

f ive years of experience. As a technician, & a supervisor, &, of operations management.

* Broad based cross-disciplinary/educational hands-on exposure.

* Capable of assessing situations, and implementing successful plans of action.

* Excellent analytical and t roubleshooting abilit ies; computer li terate.

* Goal-oriented, self-motivated, dedicated professional with solid work ethic.

* Bilingual (English/Spanish) communications (verbal, wri t ten, listening)

Certifications/Licensure A/C, and Refrigeration License ; State of Florida

* Captain's License; United States Coast Guard

* Education Robert Morgan Technical School; M iami, Florida-A/C & Refrigeration

D iploma *Amana School of Refrigeration; Columbus, Ohio

* Have attended workshops, courses, lectures, and conventions in: air conditioning,

refrigeration, mechanical engineering, electronics, communications, computer technology,

seamanship/boating, sales, t ime management, customer service, and energy management.

#1

Marlow Mer r ill Stevens. 01/15/2013 to Present 1270 N.W.

11 Street M iami, Florida. 33125

th

PH 352-***-****

Supervisor Don Corelli Job Duties – Supervise

Technicians, Lay out, & Supervise work performed at our facility. Work performed

electrical, & A/C, & refrigeration for the yachting industry. Other duties Ship yard

maintenance & repair.

#2

Ameriworld Inc. 01/02/2012 to 11/14/2012

12800 N.W. 38th Ave. Miami, Florida 33054

P H: 786-***-****: Supervisor: Ronald Telis

Job Duties: National Technical Service Manager: I TV Ice Machines U.S.A., Infr ico

Refrigeration Corp. U.S.A., Quality Espresso, Saniflo Hand Driers, Magnafessa Ki tchen

U tensil and Sammic Food Preparation Equipment. Managing technical calls, in house

warranty repair work at our phacility, service agency hir ing for warranty repairs, also

r unning local service calls in the Dade, and Broward county areas to save the companies

money. Total service area all of the U.S.A., and Canada.

#3

Jer ry’s Refrigeration Service 12/20/2010 to 10/11/2011

H .R Dept. Helen Petry 305-***-**** Duties include

Repair, and maintain walk in coolers/freezers, reach in coolers, commercial Ice machines,

chillers, and commercial rack grocery store systems, commercial hoods, air conditioning

systems. Company closed due to lack of work

#4. * Hil ton Key Largo Grand Resort 01/21/2010-

12/14/2010 *Service, repair, and install A/C split and chilled water systems

* Repair refrigeration, Ice machines, and walk-in coolers/freezers, and reach-in coolers.

* Mechanical equipment, motors, pumps, exhausts fans, hoods, steam equipment, etc.

* Supervisor: Jeffrey R. Schleiden 305-***-****

#5

* 1997-2010 Mer rill Stevens; M iami, Florida-A/C & Refrigeration Supervisor/Mechanic

* Service, repair, and install A/C split systems,& chilled water air conditioning

* Repair refrigeration, ice machines, walk in coolers/freezers, reach in coolers, and freezers

water maker, and electrical, on large ships, and yachts. Welding, carpent ry, and custom

p iping, total refit of the Triumphant Lady, and the rebuild of the chiller plant of the

Chicago Blackhawk.

#6

* 1987-1997 M iami Ice Machine Co; M iami, Florida-Ice Machine Mechanic

* Built, and supervised production of all M I MCO commercial ice machines. Provided

repair/maintenance of equipment in the field; ensured quality control of equipment. And

d ispatched service techs. In the morning, I was in charge of 35 shop production workers in

our shop. *1982-1987 Peninsular Mechanical, St.

Petersburg, Florida; A/C, Mechanic/Forman Provided layout

of duct work, piping, & equipment placement from blueprints, installation, and start up A/C

u nits, and commercial vent hoods

. Personal Data

M ari tal Status: Single Health: Excellent In terests:

boating, The Outdoors, Travel, Fishing, Adventure, Scuba diving, Exercise, and

Seamanship, Electronics, Carpent ry, HVAC, Plumbing, I am basically a jack of all t rades,

w illing to take on any challenge.

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