Customer Service Manager

Kathryn M. Zemanek

P : 206-***-**** E: ********@*****.***

***** ***** *** **, ****, WA. 98042

Seeking full or part time employment where my combination of skills and work ethics can be put to utilize a great team.

EXPERIENCE

February 1989 Present Locating Biological Family Members

Self 206-***-**** Tracking/Finding lost family. Bringing biological families back together if both parties are open for meeting

each other. Using all possible understanding skills to do the best for each family involved, sometimes having to tell people what

they don’t want to hear or know. I was adopted, but found both parents. I have a different view and understanding than people

who may do it for a living, I do it cause I care and I know the feeling of not knowing.

February 07, 2012 August 26, 2013 Assistant Store Manager

Leslie’s Poolmart Lake Worth, TX. Manager Moritz Zimmer Cell 682-***-****

Customer service, sales, operations of branch location, computer skills closed system, all opening/closing procedures,

merchandising, fixing pool pumps and pool cleaning equipment, reading diagrams in parts books to order customer parts, water

testing to chemical balance the customers pool water, to suggest the correct chemicals to insure balance the pool water.

October 26, 2004 January 29, 2010 Branch Manager

Advance America Federal Way, WA. Supervisor Carrie Winfrey 206-***-**** PT Zone Leave Message

Customer service, advancing loans from $100 to $700, in house and in field collecting, large amounts of cash handling, marketing,

sales, day to day operation of office, banking and depositing transactions, multi tasking, multiple phone lines, computer skills.

May 2004 October 2004 Cashier

Associated Grocers Scappoose, OR. (Out of Business)

Customer service, cashier, large amounts of cash handling, merchandising, re organizing displays, night shift, all closing

procedures.

August 2002 February 2004 Receptionist

Pacific Coast Clearing Services Gig Harbor, WA.

Contact Director of Financial & Business Services Susie Smith 253-***-**** PTZ

Customer service, answering multiple phone lines, general office duties, data entry, sorting mail, computer skills.

February 2002 August 2002 Cashier/Meat Wrapper

Al’s Grocery & Old Fashioned Butcher Shop Olalla, WA. (Out of Business)

Customer service, cashier, meat wrapper, deli cook, merchandising, movie rental and sales, general duties.

February 1991 February 2002 Day Manager

Why One Grocery Seattle, WA. (Owner Sold Business)

Customer service, day manager, cashier, receiving orders, stocking, movie rental and sales, lottery and scratch ticket sales, day to

day operations, general duties.

EDUCATION

Tyee High School Seatac, WA. General Studies, Working with Special Needs Adults, Diploma

Puget Sound Skills Center (OSC) Burien, WA. Culinary Arts, Cashier Checking

Renton Technical College Renton, WA. Bank Teller, Basic Programming, Typing, General Studies

PERSONAL REFERENCES

Jody Widger 206-***-**** 35+ years **********@*****.***

John Impett 206-***-**** 22+ years no email

Carl Ramsey 479-***-**** 20+ years *******@*****.***

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