Customer Service Manager
Resume:
Melissa Nance
**** ****** **** ? Linwood, NC **299 ? **********@*****.*** ?
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QUALIFICATIONS SUMMARY.com
Dedicated and patient - focused. with proven expertise in medical
environment and patient and family advocacy.
o Exceptional capacity to multitask: manage competing priorities
with ease while focusing on the delivery of patient care.
o Solid administrative experience and education for a broad range
of patients.
o Widely recognized as an excellent administrative provider and
patient advocacy.
o Demonstrated ability to forge, lead, and motivate outstanding
healthcare teams and top-quality patient care.
o Outstanding interpersonal and communication skills; superior
accuracy in patient billing and documentation.
Certifications and Proficiencies
o ICD9 Coding ( Microsoft Word ( Microsoft Excel
o Microsoft Outlook ( Meditech ( Lytec
o QuickBooks ( PowerPoint
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CAREER EXPERIENCE
Southland Homes LLC February 2013
- current
Administrator
Responsibilities include patient billing for five assisted living
facilities. Reporting, accounts payable and receivable. Government
reporting for residents. Payroll. Resident spending money accounts. All
deposit activity and ledgers.
Spartan Express Nov 2011 - February
2013
Cashier
Customer service. Ordering and stocking
Continued
Melissa Nance
2823 Sowers Road ? Linwood, NC 27299 ? **********@*****.*** ?
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Randolph Hospital, Asheboro, North Carolina
June 2008 - November 2008
Decision Support Analyst
Served as a decision support analyst for the entire hospital.
Responsibilities included monthly reporting for all departments. Budget
analysis and reporting. Development of reports requested by any
department within the hospital. Annual hospital budget development.
Responsible for all cost accounting.
o Provide strong contributions to quality reporting for the
hospital.
o Exhibit motivation and dedication to all assignments.
o Implemented LEAN.
o Direct communication and reporting to the CEO.
High Point Pediatrics, High Point, North Carolina
October 1996 - April 2007
Office Manager
Delivered a complete range of staff and patient managerial services.
Acquired and recorded all patient demographic information for the purpose
of billing. Monitored and maintained all physicians credentialing for the
state of North Carolina and all insurance companies. Managed accounts
payable and receivable. Promoted support for physicians, staff, patients
and their families. Managed all monetary deposits for the organization.
o Contributed substantially to the monetary success of the
organization.
o Implemented and coordinated all technical issues.
o Maintained a high degree of accuracy to achieve optimal patient
and insurance billing.
o Significantly improved staff efficiency.
o Organized and facilitated staff meetings.
Food Lion, Incorporated, Salisbury, North Carolina
October 1985 - March 1995
Health and Beauty Aides Manager
Provided the ordering and distribution of all health and beauty aides.
Maintained exceptional store conditions. Training of all health and
beauty aides staff for the organization.
o Organized and facilitated all resets of HBA for the
organization.
o Repeatedly commended by supervisors for exceptional quality of
work.
o Implemented and coordinated ongoing HBA training.
Melissa Nance
2823 Sowers Road ? Linwood, NC 27299 ? **********@*****.*** ?
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EDUCATIONAL BACKGROUND
Trinity High School (1987)
Trinity, North Carolina
Bachelor of Science in Information Systems, BS (1995)
HIGH POINT UNIVERSITY - High Point, North Carolina
Masters in Information Systems, MBA (2009)
STRAYER UNIVERSITY - Greensboro, North Carolina
References furnished upon request
Melissa Nance
803 Ervin Drive ? Lexington, North Carolina 27292 ?
********@*******.*** ? 336-***-****
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REFERENCES
Christie Nix
4020 South HWY 8
Lexington, NC 27292
Former employer
Melissa Long
2959 Sowers Road
Linwood, NC 27299
Current employer
Miranda Ricker
3425 South Highway 150
Lexington, North Carolina 27295
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