Customer Service Manager

Ryan Bell

**** ********** ***

San Jose, CA *****

408-***-**** • *******.****.****@*****.***

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SUMMARY: Motivated entrepreneur with experience in management, organization, and planning. Years of

academic focus on mathematics and finance enable me to analyze, compute, and forecast data. I enjoy

challenging objectives that requires me to utilize all my skills and knowledge to effectively achieve goals.

EXPERTISE: Project management, computational abilities, mathematics and finance, organization and

planning, communication and verbal skills. Proficient in programs such as: Microsoft Office, Excel, Word, and

PowerPoint, Computer Aided Drafting (CAD).

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Rollin’ Ice Proshop @ Silver Creek Sportsplex March 2004- May 2013

Shift Supervisor

• Responsible for opening and closing the store.

• Accountable for the cash drawer including doing deposits and hourly reads.

• Oversaw employees and served as the manager on duty when supervisor wasn’t present.

• Maintained store operations such as setting up for new promotions and meeting daily sales goals.

• Responsible for making sure the store was clean and presentable at all times.

• Followed inventory stocking and recording guidelines.

• Trained new team members on both front and back-of-house procedures.

Formula Drift Professional Driving Series January 2012- December 2012

Driver/Team Manager

• Developed a race team of talented individuals including: a crew chief, spotter, and racecar mechanic.

• Planned and organized team transportation, travel accommodations, and event schedule.

• Developed, designed, and built the racecar and performed maintenance and repairs to the car regularly.

• Marketed and developed relationships with sponsors regarding race program.

• Made special appearances to promote the team, sponsors, and racing organization.

• Assessed situations and made decisions under high pressure.

Drift Cave December 2012- January 2014

Co-owner/Manager/Lead Fabricator

• Established successful racecar fabrication shop and built solid reputation as a highly skilled fabricator

throughout Northern California.

• Built great customer relations through communication and quality of work.

• Met face to face with customers to diagnose needs, provide estimates, and explain procedures.

• Performed all the business activities including: marketing, sales, and management.

• Organized projects to ensure that all goals were met in a timely matter.

• Managed day to day schedule and operations of the shop.

• Maintained a strong focus on quality work and customer service.

Education: San Jose State University

BS, Business Administration/Finance

Evergreen Valley Community College

AA, Business Administration

References available upon request.

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