Customer Service Sales

THOMAS A. LUCE

*** ************ ***** ****** *****, IL 224-***-**** *******@*****.***

OBJECTIVE: where I can utilize my skills and abilities

SUMMARY OF QUALIFICATIONS

One year of layout and design experience with an industrial manufacturing company. Hardworking

professional with a strong work ethic and a dedication to high business standards. Detail-oriented

multitasker with solid sales experience, extensive grocery knowledge, and strong listening and problem

solving skills. Reliable, ambitious, motivated, honest, and friendly employee with an outgoing

personality. Exhibit key management, supervisory, multitasking, and time management skills.

ACCOMPLISHMENTS

Maintenance Supervisor

• Provided building and equipment repair and maintenance services for the Bonnie Lake location of

Fred Meyer. Maintained a clean and safe environment within the store to ensure customer and

employee safety. Repaired heating and ventilation systems, floors, display cases, shelving, lighting,

and refrigeration cases.

• Operated a forklift to move grocery and merchandise items and to install and reposition equipment.

Provided exceptional customer service by answering questions, cleaning up spills, and performing

other duties as required.

Assistant Manager

• Resolved customer complaints or answer customers' questions regarding policies and procedures.

Supervised the work of office, administrative, or customer service employees to ensure adherence to

quality standards, deadlines, and proper procedures, correcting errors or problems. Provided

employees with guidance in handling difficult or complex problems or in resolving escalated

complaints or disputes.

• Implemented corporate or departmental policies, procedures, and service standards in conjunction

with management. Discussed job performance problems with employees to identify causes and issues

and to work on resolving problems. Trained or instructed employees in job duties or company

policies or arrange for training to be provided.

• Evaluated employees' job performance and conformance to regulations and recommended appropriate

personnel action. Reviewed records or reports pertaining to activities such as production, payroll, or

shipping to verify details, monitored work activities, or evaluated performance. Interpreted and

communicated work procedures and company policies to staff.

PROFESSIONAL EXPERIENCE

THOMAS A. LUCE

Section Leader United States Army, Fort Lee, 2007 - 2013

VA

• Examined contents and compare with records, such as manifests, invoices, or orders, to verify

accuracy of incoming or outgoing shipment.

• Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.

• Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for

reporting, accounting, or recordkeeping purposes.

• Determined shipping method for materials, using knowledge of shipping procedures, routes, and

rates.

• Delivered or route materials to departments, using work devices, such as hand truck, conveyor, or

sorting bins.

• Packed, sealed, labeled, and affix postage to prepare materials for shipping, using work devices such

as hand tools, power tools, and postage meter.

• Conferred or corresponded with established representatives to rectify problems, such as damages,

shortages, or nonconformance to specifications.

• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

• Contacted carrier representatives to make arrangements or to issue instructions for shipping and

delivery of materials.

Sales Associate Drew Ford, La Mesa, California 2004 - 2007

• Provide retail sales services in the parts department of this large automobile dealership that sells new

Ford and used Chevrolet, Chrysler, Dodge, Ford, Honda, Hyundai, Lincoln, Mazda, Mercedes Benz,

Mitsubishi, Nissan, Saturn, and Volkswagen cars and trucks. Drew Ford has provided quality

vehicles, parts, and service to San Diego County since 1927.

• Perform exceptional customer service by assisting customers with all Ford automobile parts needs

including brakes, shocks, batteries, and accessories.

• Research parts numbers for cars and trucks based on model and year and deliver parts and

accessories to businesses.

Sheet Metal Apprentice Industrial Commercial Systems, San Diego, CA 2003 - 2004

• Developed layouts and designs of air conditioning and heating units for this industrial products

provider.

• Met with clients to determine air conditioning and heating requirements.

• Read blueprints, drew design plans, and developed manufacturing specifications.

• Installed manufactured units on site.

• Assisted with developing the Company’s website.

VOLUNTEER EXPERIENCE

• Served as a Volunteer Fireman for the Laramie County Fire Department.

EDUCATION, TRAINING, AND COMPUTER SKILLS

• Dimond High School Graduate of Anchorage, AK, 1990

• Computer skills include Microsoft Excel, Access, and PowerPoint; Macromedia Dreamweaver and

ColdFusion.

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