Customer Service Sales Representative

Therese Dillard

* ****** *******

Albany, NY ****5

518-***-****

*******.**@*****.***

OBJECTIVE: To attain a stable position in a comfortable office with advancement opportunities.

SKILLS

MS Word Accounting basics

MS Excel Organization

MS Outlook Attention to detail

MS PowerPoint Self-starter

Phone Etiquette Flexibility

Typing 60+ wpm Enthusiasm

Filing Positive attitude

EDUCATION

Certificate in Medical Office Careers 2009-2010

Central County Occupational Center, San Jose, CA

Certificate in Managerial Accounting 2009-2010

Central County Occupational Center, San Jose, CA

High School Diploma June 2002

Centralia High School, Centralia, WA

EMPLOYMENT HISTORY

Front Desk Clerk 2/11-8/13

Microtel Inn & Suites

Ceres, CA

Duties: Heavy customer service, data entry, problem solving, answering phones, handling cash and credit card

transactions, completing night audit.

General Office Clerk 1/10-6/10

Elmwood Correctional Facility

Milpitas, CA

Duties: Data entry, customer service, filing, grievance and infraction input, answering phones, appointment setting.

Cashier 11/04-12/04

Visiting Nurses Thrift Shop

Centralia, WA

Duties: Handling cash, operating cash register, credit card machine. Stocking, returning items to their appropriate

places. Some customer service.

Sales Representative 01/04-04/04

Livebridge

Tumwater, WA

Duties: Assisted callers in completing credit card applications. Data entry. Answering calls. Customer service.

Housekeeper 07/03-09/03

King Oscar Motel

Centralia, WA

Duties: Cleaning; sterilizing bathrooms, vacuuming, bedmaking, stocking carts.

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