Customer Service Sales

Joshua Billington

Entrepreneurial - Innovative - Adaptable

Grand Rapids, MI

****.**********@*****.*** - 616-***-****

I am an innovative, efficient and reliable business professional with 15 years of experience in sales, training,

internal operations and implementing new business initiatives. My diverse employment history has conditioned

me to be very adaptable and resourceful in developing creative solutions to best meet company and customer

needs. I have a passion for people and maximizing their strengths to achieve their desired goals.

WORK EXPERIENCE

Director

Sozo Media Group - Grand Rapids, MI - 2009 to Present

Implement website design and development as well as social media marketing. Collaborated with audio

engineers and voice talent to produce 13 audio books. Lead implementation of several e-book conversion

projects garnering new business for the company. Analyze contract performance for bids, budgets and

forecasts. Manage business finances. Initiate and oversee e-commerce via third-party sales channels such

as iTunes, Amazon and Barnes & Noble. Grew business by obtaining new accounts while maintaining

relationships with existing accounts.

Substitute Teacher

National Heritage Academies - Grand Rapids, MI - November 2007 to June 2012

Responsibilities

Provided instruction and promoted student learning in the absence of the full-time classroom teacher.

Implemented teacher lesson plans, assigned student class work and homework, maintained classroom control

and discipline. Completed a daily report/evaluation to communicate any pertinent information resulting from

the day's events.

Sales Operations Coordinator

Zondervan Publishing - Grand Rapids, MI - January 2006 to November 2007

Created The Noteworthy(TM) Bible, a new product design series that allowed the employer to produce new

revenue streams. Collaborated successfully with the creative and marketing departments to produce sales

and marketing tools for retailers such as Amazon, Barnes & Noble, Books-A-Million and Borders. Processed

orders to achieve prompt rollout of new titles to retail locations.

Operations/IT Manager

Five Star Real Estate - Grand Rapids, MI - August 2001 to September 2005

Promoted from HomeLink Manager. Increased revenue by restructuring broker fees and accounts receivables.

Assessed and implemented new operational systems and procedures. Researched, implemented and

orchestrated new database program for company to achieve improved digital record keeping. Managed

computer and network administration support services. Supervised IT hardware and software purchases,

equipment leasing and networking for four branch offices.

Financial Bank Analyst III

National City Bank - Grand Rapids, MI - January 1999 to August 2001

Promoted from Sales Specialist. Participated in the auditing of revenue for the Michigan/Illinois regions.

Worked with clients to develop strategic financial planning solutions to achieve client investment objectives.

Executed security trading for client investment portfolios. Compiled and prepared portfolio information for client

presentations.

Aviation Boatswain’s Mate (Equipment) Third Class

United States Navy - Cornado, CA - November 1992 to November 1994

Responsibilities

Promoted four times in two years. Participated in an unparalleled 99.9% safe launch and recovery of hundreds

of aircraft. Administered advancement training for over 200 members of V-2 Division. Enlisted Aircraft Warfare

Specialist.

EDUCATION

MBA

Cornerstone University - Grand Rapids, MI

2008

Certificate

Dale Carnegie Interpersonal Skills - Grand Rapids, MI

2003

BA

North Park University - Chicago, IL

1999

SKILLS

Skills: • Conceptualizing and implementing creative business solutions from start to finish • Identifying and

maximizing strengths of recruits, employees & colleagues • Product development • Project management •

Quality customer service • Consistently meets goals and deadlines • Highly relational and adaptable • Well-

versed in Microsoft Office applications, Crystal Reports and HTML

LINKS

http://www.sozomediagroup.com

ADDITIONAL INFORMATION

15 years experience ability to travel 100% of the time.

Breaks in employment due to economy and downsizing and were supplemented with substitute teaching and

entrepreneurial activity (ebook/audiobook publishing)

Contact this candidate