Customer Service Medical

ELIZABETH FLANSBURG

518-***-**** **************@*****.***

Summary

Looking for a company for the future

Use my experience and my personality to help customers, patients, members and

Employers achieve the goal of helping one another

Computer Skills

Dual screens

Soft Phones

MS WORD, EXCEL, OUTLOOK

Claim Station

Alpha-numeric entry

Experience

10/13- Claims Assistant Trainee, Progressive Ins. Insurance Overload Services Inc. contract

2/14 employer

Retrieves imaged documents from database for data entry.

Researches case identity from account records and links documents to account records.

Reprocesses applications, including case repair, and missing information responses in an

accurate and timely manner.

Ability to type and process material in an expeditious manner

Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Ability to successfully execute many complex tasks simultaneously

Ability to work as a team member, as well as independent

03/13- Utilization management representative, WellPoint, Aerotek Staffing Services contract

05/13 employer

Maintain a high standard professionalism and compassion to all callers

Provide exceptional customer service through patiently listening, gathering information and

answering questions

Respond to requests via phone and email regarding questions related to the health insurance

Enter appropriate data and information into the applicable automated systems for processing pre-

authorization for extended hospital stay

08/12- Medical Billing Specialist, for Renal Research Inc., Accountemps contract employer

11/12

Sorting payment logs to sort payments into 3 facilities, entering, making excel charts,

scanning into system, sorting into files that everyone has access to.

06/08- Medical Document Tracker/CSR, Northeast Home Medical Equipment

05/12

Maintain a high standard professionalism and compassion to all callers

Tracked all Medical documentation including Physician Orders, Certificate of medical necessity,

hospital records, physicians records for backup insurance on DME requirements for insurance

billing

Backup customer service representatives on order taking

References:

Bruce or Joan Kay 518-***-****

******@***********.*** Lorie at Insurance Overload Services 631-***-**** ext. 105

Aerotek Staffing 518-***-****

Nancy in Human Resources EDDY VNA 518-***-****

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