Customer Service Quality Assurance

WILSON TANG

**** ******** *** ********, **, *****

Mobile: 408-***-**** Email: *******@*****.***

Career Profile:

Logistics Specialist with significant experience in import/export, shipping & receiving, and database

management using various software platforms. Proven ability to leverage quality assurance knowledge,

technical ability, and project management skills to increase departmental efficiency.

AREAS OF STRENGTH

Logistics Database Management Shipping & Receiving

Import/Export Analysis & Planning Software Proficiency

Quality Assurance Project Management Microsoft Office Suite

Vendor Relations Written & Oral Communications Chinese Fluency

PROFESSIONAL EXPERIENCE

PANASONIC CORPORATION, San Jose, CA 2011 to Present

Import/Export Specialist, Customer Service

Responsible for utilizing Oracle database software to coordinate, track, collect data, and keep and

distribute records for the import/export department and other various projects.

Accountable for calculation and notation of individual import costs, preparation and processing of

export invoices and month-end cost savings reports, completion and filing of insurance damage/loss

reports, preparation of duty drawback, and the HTS Classification of new products.

Key employee handling responses to CSR requests with regards to ECCN and Classification.

Improved organizational efficiency through effective communications with vendors, carriers, and

forwarders with regards to the shipping of goods.

Increased profitability by creating a Microsoft Excel database that streamlined the data collection from

imports for duty drawback, reducing work time by 50%.

FEDEX HOME DELIVERY, San Jose, CA 2010 to 2011

Quality Assurance/Package Handler

Charged with increasing company efficiency through the examination of returned or undeliverable

packages, correction of false addresses through the use of various search engines, and the analysis of

various other delivery-related issues.

Examined damaged packages, and communicated issues directly to management.

ART HISTORY DEPT., UNIVERSITY OF CALIFORNIA, Irvine, CA 2008 to 2010

Administrative Assistant

Handled the organization of financial documents for data entry, processing and analysis of travel

expenses, and the organization and distribution of employee mail.

Key contributor in the preparation of marketing materials for subsequent quarters.

Provided support to professors in multiple areas, including filling requests for teaching materials.

FEDEX HOME DELIVERY, San Jose, CA 2006 to 2007

Package Handler

Tasked with unloading, organizing, scanning, and sorting packages from trailers and other locations.

APPLEBEE’S BAR & GRILL RESTAURANT, Milpitas, CA 2004 to 2005

Host

Improved profitability by providing top-level customer service that increased repeat business. This

included courteously escorting customers to their tables and handling any issues they might have.

EDUCATION

UNIVERSITY OF CALIFORNIA, IRVINE

Bachelor of Arts, Economics

Contact this candidate