Manager Project
Resume:
Michael E. Lacey
Shakopee, MN **379
*********@*****.***
Summary
Multi-talented maintenance technician with over 17 years of experience in property
maintenance, construction, and remodeling. Includes experience in single and multi
family homes as well as manufactured home site setup, service, and sales.
Possess strong customer service skills. Communicate well with internal and external
customers. Dependable, trustworthy, and work well independently and as a team
member.
Computer skills include Yardi, Ops, OneSite, Microsoft Office, Word, Excel, Punchlist
Manager, Paradox 8, Quickbooks, e-Pro, and Outlook.
Core Competencies
• Maintenance, management, and sales.
• Use of hand and power tools.
• Ability to draw and read blueprints.
• Adhere to and train staff in safety and maintenance procedures.
• Carpentry, plumbing, electrical, sheetrock, flooring, and painting skills.
• Knowledge of HVAC and boiler systems.
• Install machinery, appliances, electrical, gas, and plumbing systems.
Work History
Service Manager / Maintenance Technician 2012-2013
The Woods of Burnsville, Burnsville, MN
• Managed a team of 4 providing maintenance and assisting in the renovation of a
400 unit multi-family community.
Assembler 2011-2012
Addeco Staffing, Shakopee, MN
• Assembled, prepped, trimmed, inspected, and fiberglassed filtration elements at
G.E. Process and Technologies.
• Duties included machine setup and operation, material handling, and warehouse.
Maintenance Technician 2009-2010
Creekside Commons, Prior Lake, MN
• Provided contract maintenance, cleaning, and make ready for “55+” community.
Sales and Service Manager 2008
Granbury Housing Exchange, Granbury, Texas
• Performed sales and managed the service department for a home dealer.
• Increased customer satisfaction from 50% to 95%
• Managed warranty service calls, new construction, and refurbished homes.
• Implemented a home improvement department to increase revenue.
Warranty Service Technician / Coordinator 2003-2008
College City Homes, Lakeville, MN
• Scheduled work with customers, service department, and subcontractors.
• Maintained department reports, work orders, warranty requests.
• Performed Quality Assurance Inspections on new construction
• Increased customer satisfaction to 95%, decreased days to complete by 11 days.
Owner / General Contractor 1996-2010
K & M Home Regeneration, Prior Lake, MN
• Performed Marketing, Sales, Design / Layout, Estimating, Purchasing, and labor.
• Closed on 98% of proposals and maintained a customer satisfaction of 98%.
• Provided home improvement, inspection, and maintenance services to over 200
Homeowners and Investors.
Scheduler / Project Manager 1996-2001
Master Electric, Savage and Osseo, MN
• Scheduled 25 residential electricians.
• Managed the service and trenching department.
• Increased service revenue by 300%, recommended department changes which
increased revenue by another 300% while maintaining a 30% profit margin.
• Managed projects in residential new construction.
Shop Manager (1986-1996)
Mr. Print, Roseville, MN
• Managed staff of 30 in pre-press, press, and bindery departments.
• Collaborated with sales staff to generate over $4 million per year in revenue.
• Operated and maintained equipment in all departments.
• Estimated, purchased material, and scheduled all business, book, and
outsourced printing.
Education / Certifications
Industrial Maintenance – Hennepin Tech College, Eden Prairie, MN 2014
Pool Operator Certification – NSPF, St. Paul, MN 2013
Texas Electrician Apprentice License – Austin, Texas 2013
MN Operating Engineer (Boiler) License – DCTC, Rosemount, 2009
MN Contractors License – Kaplan, St. Paul, MN 2002 & 2009
Electrician Apprenticeship – AIECA, Austin, Texas
Commercial Art - Art Instruction Schools, Minneapolis, MN
St. Anthony Village High School, Minneapolis, MN
Contact this candidate