Manager Customer
Resume:
Mar ** **** ************@*****.***
Nikki Y. Ayala Inline image 1
#*** ***** **. *******, ******* City
**********@*****.***
Objectives:
To work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities.
Educational Attainment:
PRIMARY: Tinajeros Elementary School (2005-2006)
SECONDARY: Tinajeros National High School (2010-2011)
Work Experience:
Saleslady-PPMK Cellphone and Accesories, Isetann,Recto
April 2013-November 2013
Personal Data:
Date of Birth: May 23, 1995
Age: 18
Place of Birth: Caloocan City
Sex: Female
Civil Status: Single
Citizenship: Filipino
Height: 5'2"
Weight: 110 lbs.
Religion; Roman Catholic
Language Spoken: English and Tagalog
Personal Qualities:
Good moral character
Excellent Health
Cooperative
Punctual
Dependable
Character Reference:
Kenneth Ryan Bren Mrs.Malou Nayve
PPMK Owner Nurse
Isetann Recto Tinajeros, Malabon City
Sheryl Nolasco
Brgy. Captain
Potrero, Malabon City
In case of emergency please contact: Luz Ragudo (090********)
I hereby certify that all information above is true and correct to the best of my knowledge and belief
Feb 27 2014 *****************@*****.***
hello sir/mam,
im willing to try and be a part of the company if my cv will suits your job requirements with may working experience and capabilities. looking forward with yourt response.
Donna Belle Marquez
14 Cattleya St. Sampaguita Village San Pedro, Laguna
Philippines, 4023
Phone No.: (63) 778-8383
Mobile No.: (63+094*-*******
Email Add: *****************@*****.***
PERSONAL INFORMATION
Birth date: March 02, 1980
Father: Abraham S. Marquez
Mother: Myrna S. Marquez
Civil Status: Single
Nationality: Filipino
EDUCATIONAL BACKGROUND
Elementary Year
[From] - [To]
School: Quiapo Parochial School 1988 - 1993
Address: Quiapo, Manila Philippines
Secondary
School: Quiapo Parochial School 1993 - 1997
Address: Quiapo, Manila Philippines
College
Course: Bachelor of Science in Hotel and Restaurant Management
1998 - 2000
School: La Consolacion College
Address: Manila, Philippines
EMPLOYMENT HISTORY
Position: Customer Care Associate
Company: APAC
Address: Northgate, Alabang Muntinlupa
Date: Jan. 12, 2013- March 8, 2013
Reason for Leaving: Resigned
Position: Customer Care Associate
Company: Tele Tech
Address: Sta. Rosa, Laguna Philippines
Date: Nov. 12, 2012 - Dec.22, 2012
Reason for Leaving: Resigned
Position: Full time Barista
Company: Rustans Group of Company (Starbucks Coffee)
Address: San Pedro, Laguna Philippines
Date: June 2008 - April 12, 2012
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
. Anticipate customer and store needs by constantly evaluating environment
and customer for cues.
. Communicates information to manager so that the team can respond as
necessary
to create the Third Place environment during each shift.
. Delivers legendary service to all customers by acting with a customer
comes first attitude
and connecting with the customers.
. Assist with new partners training by positively reinforcing successful
performance and
. Giving respectful and encouraging coaching as needed.
. Discover and responds to customer needs.
. Responsible in ordering accurate store supplies and inventory.
Position: Food Server/Pantry/Bar
Company: Super Bowl of China
Address: 3/F Chef's Avenue 3/L Festival Supermall, Filinvest, Alabang
Date: July 2007-April 5, 2008
Reason for Leaving: End of Contract
Job Description / Duties and Responsibilities:
. Maintains cleanliness and assures quality food to customer.
. Giving customer good customer satisfaction.
. Responsible for providing quality food preparation of different dishes.
. Responsible in dispatching food.
. Responsible for preparing monthly inventory of all the store stocks
(FOH).
Position: Service Assistant/Shop in charge
Company: Tubby Fashion Inc.
Address: SM Southmall Las Pinas City
Date: April 2004-January 2005
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
. Supervise the shop when the manager is not around.
. Do inventory and assures the availability of the stocks.
. Responsible in weekly reports and cash depository.
. Responsible in cashiering and card transactions.
Position: Service Crew/ Crew Trainer
Company: Golden Arches Dev't/ Mcdonalds
Address: SM Southmall Las Pinas City
Date: November2002- April2004
Reason for Leaving: Resigned
Job Description / Duties and Responsibilities:
. Assures fast and friendly service to all customers.
. Trains newly hired crews.
. Team Leader 8-Mcdo delivery service.
. Drive-Thru core group member
. Gives customer 100% customer satisfaction.
Position: Full-Time Associates
Company: Philippine Seven Corporation/ 7-11
Address: Binan Laguna
Date: March 2001-August 2001
Reason for Leaving: End of Contract
Job Description / Duties and Responsibilities:
. Maintains the cleanliness of the stores.
. Provides friendly and courteous manners to the customers.
. Do inventory and assures the availability of the stocks.
. Gives customer 100% customer satisfaction.
SPECIAL SKILLS / INTERESTS
. Certified CoffeeMaster- April 2010
. Certified Barista Trainer- May 2011
. Partner of the Quarter 2009
. Official service Core Member of Mcdonald, Alabang 2003
. Knows how to use Espresso Machine.
. Skilled in preparing Espresso Based drinks.
. Skilled in major relevant computer applications like MS Word, Internet.
. Well-versed in oral and written English and Filipino.
. Loves to sing and some cooking.
CHARACTER REFERENCES
Ms. Edilyn Trajico
Call Center Agent
Tel. No.: (63-918-*******
Ms. Ernalyn Romulo
Asst. Store Manager
Starbucks Coffee
Tel No.: (63-915-*******
Ms. Ayen Carlos
Store Manager
Starbucks Coffee
Tel. No.: (63-917-*******
Applicant's Signature
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