Customer Service Administrative Assistant

Monique S. Patrick ***

North **th St. East Orange, NJ 862-***-**** *******@***.***

Administrative Professional with over 10 year's diverse experience, which

includes: Human Resources, Customer Service, Accounting, Contract Analysis,

Technical Assistant.

Work Experience

Customer Service Representative P/T

Hertz

May 2013 to Present

. Persuasively and professionally selling optional services, vehicle

upgrades and other products.

. Work as a team player to ensure each customer receives "Best in Class

Service."

. Setting and achieving personal sales goals while supporting the goals

of the team.

. Being part of a team that practices frontline friendliness and

personalized customer service.

. Greeting customers in a timely, professional and engaging manner.

. Adapting to a continuously changing sales environment.

. Qualifying and processing customer rentals with accuracy and attention

to detail.

. Providing solutions to customer inquiries and concerns.

. Adhering to all company policies and procedures.

Cashier

Gap Outlet

February 2011 to 2013

. Customer Service to Customers making a purchase

. Replenish Merchandise / Inventory

. Cashier

. Process orders to be Shipped UPS

February 2011 to Present

Executive Administrative Assistant / Customer Service

Boxer and Stone

-

September 2010 to January 2011

. Customer Service to Clients Placing Orders

. Calculate shipments for National Football Orders for Professional Leagues

& College Leagues

. Handle Bookkeeping for Inventory to Ensure in house Merchandise

. Data Entry to Process New Orders / Adjustments / Cancellations

. Filing of all Office Documents

. Process new orders w/ UPS Tracking information

. Accounts Receivable

. Handle request given by CEO

Account Coordinator / Technical Assistant

Global Risk Consultants

-

July 2006 to October 2008

. Customer Service for inbound calls for Engineers

. Data Entry of Engineers Recommendations to Clients

. Linking & merging Inspection Reports

. Review & update Inspection Forms and Recommendations

. First Contact for Engineers & Inspectors

. Automating & Extending Access

. Creating work queries for Clients Database Tutorials

. Working in Databases to develop Insurance Strategies

Administrative Assistant / Bid Admin

Clean Venture Inc.

-

April 2001 to March 2006

. Answering heavy phone calls

. Data Entry & Reports of Ordered Materials

. Excel Spreadsheets for Record Keeping

. Contract Analysis / Bids

. Handled License & Permits for the Company

. Mail Correspondence

. Prepared & Processed Reports for monthly Accruals

. Issued & Tracked Purchase Orders

. Cost Accounting / Job Cost

. Accounts Payable / Accounts Receivable/ Profit & Loss

. Issue workers Comp. & Liability Insurance Certificates for Sub

Contractors Control

. Set up files for new Customers w/ Customer Number

. Issue and mail Emergency Response Agreements

. Coping all Invoices prior to submitting for payment

Computer Experience

. Power Point / Word / Excel / Windows 8 / Ceridian / Acts / QuickBooks

/ Internet / Outlook

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