Management Health

Michael Christensen

P.O. Box ****, Palmer AK ****5-4197

www.linkedin.com/in/mhchristensen/

Phone: 907-***-****

Fax: 866-***-****

**********@*****.***

*************@*****.***

SENIOR EXECUTIVE / C.E.O. Hospital

CAREER SUMMARY

More than 30 years of progressive leadership of hospitals and complex health organization. I have a demonstrated history of success in diverse cultural and operational settings; driving transformation, impelling healthcare operational success, financial gains and inspiring clinical safety and improvement. This includes leading LTAC, Acute Care, Psychiatric and complex health systems.

An exceptional motivator and strategist who addresses cost and reimbursement issues head-on, strengthening patient and employee satisfaction and accelerating profit at challenged operations by applying Six Sigma and lean six methods. Broad suite of operations, finance, leadership, clinical and regulatory experience and demonstrated levels of success in accreditation and financial improvement. I have a solid experience in strategic planning.

I have a clear history of always seeking win/win solutions, being persuasive and convincing, fair and impartial, setting high standards, establishing a clear focus and direction, implementing new operational policies, effectively utilizing all resources, and inspiring medical staff performance.

I am an evidence based, standards-focused leader proficient in directing multi-site operations, business model restructuring, outsourcing, and cost control, with adept management of cultural and organizational diversity. Open to relocation

CORE QUALIFICATIONS

●Visionary Leadership

● Extraordinary communication skills

●Strong administrative and financial management skills including healthcare reform implementation (ACA, ICD-10 E.H.R., ACO, PCMH)

●Health care financial principles and management, innovative financing and budget development as well as responses to Medicaid reform opportunities

●Unique patient safety and quality care knowledge including Lean 6 Sigma, Deming training and work with Malcolm Baldrige recipients

●Engaging physicians in improving the culture of quality

●Strong personal values and focus on excellence

●Knowledge of Joint Commission, CLIA, CAP, CARF, GPRA, and CMS requirements.

●Experience in complex hospital system management and leadership

PROFESSIONAL HISTORY / EXPERIENCE

Halie’s Hope Organization Palmer, AK June 2013 – Present

C.E.O. HEALTHCARE CONSULTING COMPANY

Served as key adviser on business growth and profit potential streamlining project activities and focus to attain success. Consulted with hospitals in several states to improve performance.

Interacted with senior government officials, tribal leaders and federal tribal leadership in several countries to propel meaningful change and train /coach improvement in delivery of healthcare in extremely challenging environments and complex systems.

Provided leadership and direction for the development of a vision, mission and values and aligning the mission to each employee’s job.

I provided governance support for consulting with tribal health organizations, HCFA clinics and hospitals on implementation of ICD-10, Electronic Health Records, and Affordable Care Act provisions

Eastern Aleutian Tribes Anchorage, AK February 2010 – May 2013

C.E.O. – REGIONAL HEALTH CORPORATION AK TRIBAL HEALTH DIRECTORS BOARD MEMBER

Recognized by Director of National I.H.S. for most improved in management, and patient quality

Directed health care delivery system in 1800 mile long service area in Alaska Aleutian Island Archipelago at multiple locations separated by North Pacific and Bearing Sea. Member of Board of Alaska’s largest hospital and healthcare system.

Worked closely with board of largest hospital in AK as member of Health Directors Board; collaborated with 2012 Malcolm Baldrige Award Healthcare winner to drive world class care at AK health system.

Improved clinical indicator performance an average of 358.5% and some indicators as much as 1707%

Exceeded clinical performance goals in all areas. Some areas attained more than triple the goal.

Exceeded financial performance goals in all areas, including 125% of profit goal.

Lead development and implementation of strategic business plan including vision, mission and core values and alignment of all job descriptions and performance evaluation to the vision and mission.

Incorporated Balanced Scorecard, implementation of the IHI Model for Improvement, Six Sigma and Lean methodologies, creating a culture of quality and success resulting in receiving the 2010, 2011 and 2012 Improving Patient Care (IPC) Quality Awards from the Indian Health Service (IHS); the first ever Quality Improvement Program designated by the U.S. Secretary of Health and the Director of IHS for national implementation.

Improved patient satisfaction scores by 87% and employee satisfaction scores by 92%

I performed full P&L responsibility. Responsible for positive results of ACO development.

Successful multi-site operations in very challenging environment.

Led accreditation with The Joint Commission as first accredited Primary Care Medical Home in AK

PHO’s, physician practice management, managed care contracting and MSO service delivery

I implemented program to review & attain stronger revenue cycle management resulting in boosted collections by an astounding 172%. Thrust grant funding to 200% increase in successful awards.

Successfully recruited numerous health care providers to work in a remote and difficult region of Alaska and increased retention resulting in reduction of 95% of open positions.

Geneva Woods Healthcare Anchorage, AK December 2007 - February 2010

CHIEF OPERATING OFFICER (C.O.O.)

Operationally managed teams to history of growth management, turnaround achievements, and productivity gains as leader for post-acquisition integration and business unit revitalization. Full operational responsibilities for largest private Durable Medical Equipment (DME) and Pharmacy company in Alaska, including complex rehabilitation, respiratory, physical therapy, Long Term Care pharmacy, infusion pharmacy, home infusion and retail pharmacy

Provided strategic planning, development and implementation of reorganization structuring of organization in distress and increased profits more than 450% in slightly more than 3 years exceeding goals

Lead Data-Driven Approach for Managing Cost & Quality including creation of benchmark reporting, balanced scorecard process and development of communication reports.

Optimized Quality, Safety and Patient Experience resulting in increase of patient satisfaction by 87%

Developed companywide organizational restructuring and lead organizational wide accreditation to become first fully accredited DME / Pharmacy provider in Alaska and one of the first in the nation.

Reorganized process for filling prescriptions and orders as well as deliveries to reduce costs by 48% and reduce time waiting for patients by an average of 36%.

Developed new LEAN six model for overall process improvement and patient care improvement

Actively involved in reorganization of state Medicaid reimbursement program & chaired several international symposiums for healthcare reform and quality improvement.

NANA Development Corporation / Akmaaq/ NANA Pacific Anchorage, AK Jan. – Dec. 2007

CONTROLLER / CFO / COO

Responsible for developing new financial system for new Regional Holding company and work with CFO from subsidiary companies to integrate their systems into the holding company system then integrate holding system into parent Alaska Regional Corporation.

Successfully implemented replacement electronic software technology including transitioning account information to heritage system, creating new chart of accounts, banking relationships, accounting control, system integration, posting and month end processes and creation of weekly, monthly, quarterly and annual financial and management reports

Eaton Holdngs Inc / Glycan HCare Grp Co. Fredericktown, MO /Geneva, Oct 1996–Dec 2006

SENIOR VICE PRESIDENT / COO- NATIONAL AND INTERNATIONAL HOSPITAL OPS

More than 10 years of hospital management, administration and leadership including small, intermediate and very large systems working in role of CEO, COO or as interim senior leadership. Assignments including LTAC hospitals, Behavioral Health Hospitals, Federally Qualified Health Centers, Sub Acute Hospitals and Critical Access Hospitals as well as large healthcare systems.

Key leadership role in 8 separate hospitals including playing key role in the development of new performance expectations, creating culture of excellence resulting in improved bottom line strength in every case. Work included CEO role in LTAC, Psych hospital and several acute care hospitals

Supervised more than 400 employees delivering intermediary payments for Medicare / Medicaid providers in major Western region of Medicare and successfully recouped $569 Million overpayment and assisted in prosecuting fraudulent providers

Traveled internationally while responsible for completing due-diligence and operational review of prospective healthcare and hospital corporations and coordinated successful purchase and assimilation of several hospitals and surgical centers

Performed critical role in development of very successful roll out of 1-800 Medicare call center- praised for fewest errors in implementing a new system in the history of HCFA (now CMS)

Interacted with senior government officials, Directors of the corporation & senior representatives of affiliate companies to resolve conflicts, identify, and capture opportunities.

Completed JCAHO accreditation process for several provider groups

Integrated Health Services / Healthcare Capital, Boise, ID August 1994 - Sept 1996

CEO/ ADMINSTRATOR IDAHO’S FIRST LTAC – SUB ACUTE HOSPITAL

Epic Healthcare-NM / West TX Region of Hospital Corporation of America 1990-1994

REGIONAL ADMINISTRATOR / VICE PRES HOSPITAL OPERATIONS

Voluntary Hospitals of America, Dallas and Lubbock Texas 1989-1990

CEO / ADMINISTRATOR HOSPITAL HOME HEALTH / HOSPICE

National Medical Care-BMA DSD West Texas Region 1987-1989

REGIONAL HOSPITAL AND CLINIC ADMINISTRATOR / CEO

Charter Medical- Charter Plains Hospital Lubbock, Texas 1983-1987

CHIEF OPERATING OFFICER – PSYCHIATRIC HOSPITAL

Summit Healthcare- Community Hospital of Lubbock Lubbock, Texas 1980 – 1983

CHIEF OPERATING OFFICER- COMMUNITY HOSPITAL

EDUCATIONAL PREPARATION

Texas Tech University, Lubbock, Texas Bachelors Business Administration, Major in Finance, minor in Accounting, Latin America area studies & Spanish.

17 May 1986

Bryson University*, Columbus, MS & Durham, UK Masters Business/ Health Administration, Concentration in Healthcare Administration- MBA / MHA

19 May 2001

OTHER PROFESSIONAL ACTIVITIES

Linkedin Profile: http://www.linkedin.com/in/mhchristensen

Immediate past co-chair of I. H. S. National Chief Council of Chief Executive Officers (NCCEO)

Alaska Representative of Chief Executives to I.H.S. National Council of Chief Executive Officers (NCCEO)

Alaska Representative to Professional Compounding Center of America and American Society for Pharmacy Law – Co Chair of both professional associations

Past Fellow of the Healthcare Financial Management Association (FHFMA)

Past Fellow of the American College of Healthcare Executives (FACHE)

Specialized training in SWOT strategic planning from World Health Organization (W.H.O.)

Multi Lingual in English, Spanish, Portuguese & Italian.

International business experience / travel - with experience in healthcare in European Union, Asia, Russian Federation and throughout North, Central and South America

PERSONAL

Proud Father

Lifetime leader in Boy Scouts of America

Interested in history of indigenous people world wide and in Native Americans in the USA

Specialization in Genealogy research of Alaska Native People,

Past missionary in Argentina and Glen Allen, AK working with indigenous people

Employment specialist for 4 years in Northern California assisting job seekers

Church congregation leader for 14 years

Volunteer at Mat Su Valley Genealogy Library specializing in Native American history

Hobbies of hunting, fishing and camping

*Not accredited in USA - only in Europe

Contact this candidate