Quality Control High School
Resume:
Traci Matthews
**** ******* **, ********, ** ****0
********@*****.***
Profile
More than 5 years’ successful experience in administrative support and client service with recognized
•
strengths in office and account maintenance, problem solving and trouble shooting, staff support, and
planning/implementing proactive procedures and systems to avoid potential problems.
Possess solid computer skills.
•
Excellent working knowledge using both Windows and Mac systems; Lotus Notes, Microsoft Excel,
•
Microsoft Word, Ceridian.
Team oriented self starter.
•
Prepared to take on new opportunities with a positive, goal oriented attitude. I strive to excel in any
•
position and I am continually searching for methods to enhance my own productivity as well as others.
Synopsis of Achievements
Increased customer retention by 19%
•
Introduced key strategies to executives by utilizing mediation skills.
•
Proactive planning led to notable increase in morale in all departments.
•
Created consumer analysis, drastically reducing potential problems.
•
Recognized and rewarded for outstanding work performance and work efficiency monthly
•
Employment
CHICAGO SUN TIMES, CHICAGO,IL
2009 2014
Corporate Finance Administrative Clerk
1. Responsible for more than 3,800 individual and corporate accounts and 39 publications.
1. Support managerial and higher level executives in retaining new accounts and upgrading existing
service.
2. Quickly and effectively solve customer challenges
3. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
relations.
• Organized documents for Managers & Client presentations
• Demonstrate ability to professionally network with high end clients
• Answer calls, record accurate memos, file & proofread letters
• Assisted in team development
First Midwest Bank, Chicago Heights, Il
2008 2009
Bank Teller I
• Developed marketing plans to ensure banking center’s daily sales, service, and marketing goals were met.
• Processed deposits, cashed checks, and balanced cash drawer.
Prepared general credit and debit ledgers
•
Established and maintained honorable accounts of customers.
•
Super Target, Tinley Park, IL
Administrative Associate
• Trained New Associates
• Prepare business correspondence (often using word processing, spreadsheet, and
presentation computer software)
• Coordinated between departments and operating units in resolving day to day
administrative and operational problems
• Assist with all aspects of administrative management, directory maintenance,
logistics, equipment inventory and storage
2006 2008
Education
Iowa Central Community College (online), Fort Dodge, IA
2013 Present
Associate of Arts [Anticipated Grad. Date 2015]
Homewood Flossmoor High School
2001 2005
Contact this candidate