Customer Service Management

Resume

www.Linkedin.com/in/aforcucci

ANDREW D. FORCUCCI

563-***-**** (scan QR code w/smart phone/tablet)

**********@*******.***

SUMMARY

Crisis & Disaster Management (BS) student with an A.A. in Supervision & Management with an

Emphasis in Food Service & Hospitality Management, U.S. Coast Guard, and Emergency

Management experience. Projected graduation summer of 2014.

EXPERIENCE

SARASOTA COUNTY EMERGENCY MANAGEMENT MAY 2013

PRESENT

Response Support / Emergency Operations Intern

• Assisted Emergency Operations Center (EOC) by reviewing Post Crisis Actions and created

Countywide damage reports immediately following Tropical Storm Andrea

• Participated in Statewide Hurricane “Zoey” exercise, Countywide active shooter drill at Riverview

High School, and hospital explosion drill and assessment at Sarasota Memorial Hospital

• Implemented proper procedures/ guidelines by conducting tests/ inspections of Emergency

Management equipment

• Imported data into Excel utilizing custom software to sort, identifying, and differentiate between

evacuation shelter staff members and Continuity Of Operations (COOP) personnel

• Utilized custom software application to update County employee disaster role assignments for

Countywide Continuity of Government (COG)

VETERANS OF FOREIGN WARS OF THE U.S. JAN 2011 DEC 2012

Veteran Service Officer 2 years (St. Petersburg, FL VA Regional Office)

Successfully managed over 200 active case files to include appellant cases

Recovered over $2.5 million in retroactive benefits

• Assisted veterans and eligible dependents file claims for benefits with the Dept. of Veterans

Affairs

• Researched and developed appeals for VA benefits through coordination, outside agencies, and

expert witnesses

• Reviewed cases to ensure all federal statutes, regulations, judicial decisions, and governmental directives have

been followed and applied

• Developed cases and represented appellants at their hearings before the Board of Veterans Appeals

UNITED STATES COAST GUARD MAY 2005 DEC 2010

Food Service Officer / Petty Officer Second Class

Managed day to day operation of unit, dining facility, and crew

•

Coordinated and supervised staff (5 20) during all formal banquet and catering events

•

Developed and maintained excellent working relationships with all vendors

•

Conducted all inventories, purchase account verifications, and account reconciliations

•

Managed budget and cost control systems, prepared all operating statements, and end of month

•

reports for audit

• Successfully managed unit inventories in excess of $300,000 and ensured proper stock rotation

utilizing the first in, first out (FIFO) method

• Managed all dining facility menu development, provided nutritional values for all meals, and

approved and finalized all procurement orders for the dining facility both food and non food items

• Developed and executed employee work schedules, work flow plans & lists, training (sanitation &

safety), and unit member Individual Development Plans (IDPs)

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Resume (page 2 of 2) for Andrew D. Forcucci

HY VEE FOOD & PHARMACY (Mid West Grocery Chain) AUG 2003 May 2005

Assistant Manager / 2nd Assistant Manager

Supervised and coordinated the daily activities of Grocery Operations along with 15 additional

perimeter departments to include over 100 Employees.

• Maintained positive employee relations along with providing & promoting the highest level of

customer service

• Implemented problem solving techniques to resolve issues affecting job performance and

adherence to established policies and procedures

• Determined motivational needs of employees and provided the appropriate environment for

positive job performance

• Expanded store revenue by developing and maintaining relationships with business account

customers

• Analyzed store P&L and made recommendations for cost reduction programs

• Developed and adjusted work schedules and assigned employees specific duties based on job

qualifications

• Evaluated employee performance to recommend personnel actions in areas such as promotion,

transfer, or dismissal

• Trained and enforced safety procedures to provide a safe and healthy work environment

• Documented and reviewed security footage for customer/employee accidents and theft

• Provided employee training on store policies, department policies, and job duties

EDUCATION

BS Crisis & Disaster Management – Everglades University Sarasota, FL

• Expected Graduation: Summer 2014

• Dean’s List Everglades University Fall Semester 2012; Winter/Spring Semester 2012 2013; Honor

Roll Summer Semester 2013

• Everglades University Student Government Association (Officer) – Secretary & Student Veteran Chairman

AA Supervision and Management – Coastline Community College Fountain Valley, CA

Emphasis: Food Service & Hospitality

• Graduated May 27th 2012

• Dean’s List Fall Semester 2011

FEMA Emergency Management Institute Emmitsburg, VA

• Completed 100+ FEMA Emergency Management Institute Courses

United States Coast Guard Leadership Development Center New London, CT

• U.S. Coast Guard Leadership and Management School

United States Coast Guard & Dept. of Homeland Security Miami, FL & Lockport, LA

• U.S. Coast Guard/Dept. of Homeland Security Procurement Training

• Zodiac Maritime Academy 558 RHIB Driver/Operator Certification

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