Customer Service High School
Resume:
Marcivia L. Battis
Baldwin Park Drive
Tallahassee FL, 32304
*********@*****.***
OBJECTIVE: To obtain a staff position that enhances educational opportunities, gives me the opportunity
to work close with the public. Providing outstanding customer service and creates a learning environment
which stimulates and challenges my knowledge base while facilitating room for professional growth and
development.
EDUCATION:
2013-2014 Florida A&M University – Tallahassee, Florida
Major: Bachelors of Health Science
Cum Lade 3.5/4.0
2007-2011 Inlet Grove High School
High School Diploma, awarded June 2011
Dec2012 -March2013 Walmart
Seasonal Sales Associate
Indicate availability to the customer by facing the front of the department.
Acknowledge and greet the customer within ten feet of entering the area.
Acknowledge additional customers and set expectation for service.
Educate customers on the benefits of Old Navy Card.
Prioritize assisting customers over other tasks.
Work quickly without pressuring customers to rush, be respectful of customer’s time.
Aug2011-Oct2012 AmeriPlan HealthCare Call Center
Customer Service Rep.
Provides administrative/clerical support to business operations by performing processing tasks such as
data entry, scanning, mail sorting or similar activities.
Performs data entry of material from source documents to a computer database.
Answering High Volume of incoming and outbound calls.
Maintain a high level of confidentiality, informational accuracy and production.
Providing different choices for their healthcare insurance
Confirming and verifying Eligibility
2010/2011- Teleperformance Call Center
Customer Service Representative
Solve customer complaints
Provide information on the company’s products and services
Provide information on sales services and warranties
Record and maintain customer information
Prepare customer and productivity reports
#KEY SKILLS: Key Skills:
Communication - Deals with internal and external customers at all levels via telephone and
email, to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and
with internal and external business partners to find appropriate resolutions, efficiencies and
high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve
specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team
support and responsibilities in a timely and professional manner.
Systems knowledge - Experience in preparing and analyzing reporting data for management
accurately and to timescales.
REFERENCES: Upon Request
Contact this candidate