Project Manager Customer Service

Highly accomplished CIO and IT leader with more than two decades of

experience cultivating the growth of both Fortune 500 and emerging

companies. A trusted partner and leader of executive staff in the

facilitation of complex, multi-million dollar projects with an equal blend

of business strategy and technological expertise. Consistently navigate

teams through all phases of software development toward profitable end

goals and the complete build of numerous data centers. Named a finalist for

2012 CIO of the Year by Pittsburgh Technology Council and presently

flourishing in a consulting capacity as a CIO advisory/Sr. Project Manager

for various companies. Backed by an esteemed track record as an IT

executive in seeking new and exciting professional challenges.

Areas of Expertise

Business Development Process Implementation Project Management

Team Management Strategic Planning & Hardware Acquisitions

Budgeting & Cost Control Execution Software Development

Global IT Delivery Cross-Functional Skills Data Security

Architecture & Integration

Professional Experience

IT Consultant (Independent), Nashville, TN, 2012-Present

Chief Information Officer, Technology Consultant

Provide strategic guidance and thorough technology assessments to enhance

infrastructure for multimillion-dollar healthcare companies and private

equity firms. Review all current technology and recommended necessary

upgrades to provide appropriate budgeting and strategic plans. Identify and

establish staffing needs for proper execution of said planning. Write and

implement electronic use policies and procedures to ensure optimal long-

term efficiency. Partner with executive leadership to set future IT

path. Provide guidance leading to the achievement of HIPAA and HITECH

compliance. Consult on the design and implementation of IT system

solutions, aligning technology solutions with business strategies.

Successfully manage vendor relationships.

o Manage complex IT and operational projects in a healthcare,

manufacturing and non-profit/government setting.

o Conduct due diligence and IT assessments for numerous healthcare

companies to facilitate uniformly advantageous mergers and

acquisitions.

o Prepare numerous three-to-five year plans for million-dollar budgets

and strategy technology.

o Research, implement and deploy EMR systems, help desk solutions, and

employee intranet for clients, vastly improving technological

efficiency as a direct result.

MedExpress Urgent Care, Morgantown, WV, 2008-2012

Chief Information Officer, HIPAA Security Officer

Set the strategic technology direction for company offering full-service

urgent care centers in six states. Managed department staff, extensive

projects and $5.8M capital expense budget. Served as trusted C-level

advisor and key member of the executive team driving business strategy.

Directed all core IT functions including architecture, hardware

acquisitions, software development and project management.

o Scaled technology operations to aid company growth from seven urgent

care centers to 79 over four years to become one of the largest urgent

care company in the US. Infrastructure is scalable to growth of 200+

centers.

o Designed and launched IT department from a staff of two to 33,

establishing entire operational structure including staff hiring and

training, policies and procedures, technology build, and application

development.

o Collaborated and managed the development of a company-wide employee

intranet.

o Authored essential documents for implementation in all locations

including five-year IT strategic plan, electronic use policy, HIPAA

compliance manual, and physical security policy.

o Managed the development of an automated procurement, purchasing

approval internal user application.

o Saved as much as $1.2 million in 2011 one year leading vendor contract

negotiations.

o Built 90TB data center with environmental controls, disaster recovery

site, and high-end MPLS network.

o Procured and deployed an enterprise-wide electronic health record

system at all centers, saving $4M by developing an ongoing partnership

with the vendor.

o Standardized business practices by implementing Electronic Medical

Records (EMR) system.

o Led the merger and acquisition efforts for five acquisitions, totaling

19 centers.

o Managed the development of a company-wide business dashboard system,

to include daily patient wait-times patient visits and daily profits.

National White Collar Crime Center (NW3C), Fairmont, WV, 2001-2008

Chief Information Officer, Enterprise Technology Manager

Designed, implemented, and maintained all technology systems for both NW3C

and its sister organization, the Internet Crime Complain Center. Fostered

the development of Congressionally funded nonprofit organization providing

training for state and local law enforcement agencies to combat economic

and cyber crimes. Provided strategic and tactical leadership for entire IT

function including hardware, software development, applications, and

network support.

o Drove dramatic organizational growth by building two enterprise data

centers supporting operations of the NW3C corporate staff and the

Internet Crime Complaint Center, a joint venture with the FBI.

o Developed collaborative websites that gathered terrorist tips in the

wake of 9/11 and established a database of more than two million

Internet-related crimes.

o Managed the development of the NW3C membership portal, employee

intranet, public website, and other key strategic initiatives.

o Implemented new information and communication systems for voice, data,

imaging, and office automation.

o Shaped, trained, and mentored the professional development of a high-

performance team.

GE Specialty Chemicals, Morgantown, WV, 1981-2001

Network Manager

Advanced to managerial position from desktop support, ultimately overseeing

local and wide area network and telecommunications including phone PBX

system, voice mail system, customer service call center, wireless

communications, and paging systems. Translated business requirements into

technical specifications for multiple locations including manufacturing

site, technology center, and field sales offices. Managed $500K capital

budget for major projects.

o Designed and led implementation of telecommunications enhancements,

installations, and maintenance, including local, long distance, T-1,

and customer call center systems.

o Created and conducted training programs for PC and networking skills.

Education & Certifications

Design for Six Sigma Black Belt Certification 2000 - 28CFR Part 32

Certification - HIPAA Security Certification

Electrical Engineering Program, Fairmont State University, Fairmont, WV

Affiliations

Pittsburgh Area Technology Council - Greater Pittsburgh Area CIO Group

National Health Information and Management Systems Society (HIMSS),

including TN and WV state-affiliate organizations

Franklin, TN 37064

Cell: 304-***-****

******@********.***

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