Customer Service Sales

Zuhaib Shahzada

* ****** ****, ********, **, L*X 4T4

Home: 905-***-****) ; Cell: 905-***-****)

Email: *********@*******.***

A Confident and Talented Professional, possessing excellent

Communication and Organizational abilities; A Consummate Team player;

highly skilled in Customer Service, Sales and Marketing in the service

sector. Creative, a problem solver who meets deadlines and remains

focused.

Employment History:

. Shoppers Drug Mart: Beauty Expert (PT) (2010-

Nov 2013)

. Vichy, Shiseido, Elizabeth Arden Demo (PT-Call basis) (2009-

2012)

Major Soft Skills:

Very pleasant personality, enthusiastic, friendly; Excellent skills in

Communication, Interpersonal, and Organization; Focused; Result

Oriented; Easy going; Diplomatic; Honest; Sincere; Persistent;

Creative, Problem Solving; Analytical; Leadership; Self Confident;

Flexible; Adaptable; Team Player; Responsible; Multitasking, Strong

people skills.

Major Hard Skills:

Sales and Marketing; Excellent Customer Service, Delegation; Computer

Applications; MS Office, Excel, Access; Accounting; Preparation of

Business Plans and Finance Reports; Reconciling Customer Accounts;

Preparation Invoice and Credit Notes; Management and Supervision of

Operations, Projects, People and Groups; Strategic and Policy

management.

Accomplishments:

. Maximized Sales above the Targets; Conducted Promotional Programs of

various products; Updated Events Calendar, Promotions and development

of various objectives. Resolved Customers problems by suggesting and

use of appropriate alternatives.

. Participated regular meetings with store management.

. Achieved Productivity Objectives and Complies all Store established

Policies and Procedures such as "Loss Prevention", "Exchanges and

Returns". Created and Maintained proper Displays to reflect Seasonal

and Promotional events; Planned, Organized and Supported all

Promotions; Maintained Cosmetic Inventories and stock on hands to meet

store requirements;

Education:

. Completed Diploma (3year program) in Business Administration Humber

College, Etobicoke, ON ( December 2013)

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