Customer Service Manager

MARISOL HERNANDEZ

**** * ********* **

San Antonio, TX

78201

**********@*****.***

210-***-****

SKILLS & QUALIFICATIONS

• Customer service

• Proficient in PeopleSoft, Microsoft Outlook and Word

• Excellent communication skills

• Able to work in a progressive and dynamic business environment while maintaining a calm,

professional, and positive demeanor

• Strong multi-tasking and time management skills

• Bilingual (Spanish)

EXPERIENCE

Aerotek Professional Service April 2007- June 2013

Receptionist

• Answered all incoming calls and handled caller’s inquiries

• Greeted, assisted and directed guest

• Provided office support services so as to make sure efficiency

• Received, directed and passed on telephone fax messages

• Maintained a sufficient record of office supplies

• Picked up and delivered the mail

• Maintained the common filing system and file all paperwork

• Coordinated the repair and maintenance of office supplies

• Conduct orientation for new employees

• Prep new employees for Drug testing procedures and background checks

• Assisted the administrative team with entering contractor hours in PeopleSoft

JC Penney January 2004 - January 2007

Sales Associate

• Customer Service

• Stockroom upkeep

• Inventory maintenance

• Floor aesthetics

• Attend to cash register

• Bookkeeping

Sally’s December 1999- April 2003

Store Manager

• Customer Service

• Supervise 8 employees

• Weekly inventory and procurement

• Filling large customer orders from commercial customers

• Timesheet management and authorization

• Stocking supplies

• Responsible for store’s daily openings and closures

• Nightly bank deposits

• Assists with new store Grand Openings

• New employee training

Education

• GED

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