Customer Service Sales
Resume:
Diana N Sanchez
**** ******* ***** ********, ** *8109
*************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 12 years of successful experience in customer service and
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Profile
support with recognized strengths in account maintenance, problem solving
and trouble shooting, sales staff support, and planning/implementing
proactive procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Working knowledge using Microsoft Excel, WordPerfect and
Microsoft Word.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged for being extremely organized.
5. Bilingual, fluent in English and Spanish.
Increased customer retention by challenging fellow coworkers to record their
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Synopsis of Achievements
most challenging callers in order to improve each individuals call control
strategies.
1. Created a habit of calling all missed appointments throughout the week
to fill in gaps in scheduled appointments.
2. Shared Supervisor responsibilities equally by creating a team leader for
each shift and rotating to allowing each CSR to practice their
leadership skills and responsibilities. Leading to a notable increase in
morale in the entire team.
Leasing Telephone Concepts,2310 NW Military Hwy 2010 2014
Employment
Customer Service Representative
1. Work with 5 other professional CSR to answer and
service more 3,800 individual and corporate accounts
nationwide.
1. Support sales by customizing and censoring new
accounts and upgrading existing service to fit each of
their individual need.
2. Quickly and effectively solve customer challenges to
maintain call wait at a minimum.
3. Maintain quality control/satisfaction listening to
recorded calls, critiquing on call control techniques and
constantly seeking new ways to improve customer
service.
Tooth Transition P.D, 5723 Foster Rd San Antonio 2009 2010
Front Desk/Receptionist
1. Checking in patients, verifying medical coverage,
scheduling/rescheduling, answering phones and filling
out appropriate codes for staff procedures.
2. Responsible for scanning paperwork needed for
insurance billing purposes, referrals and filing them.
3. Verify all patient information on file to keep information
up to date and maintain an organized, stocked office as
well as waiting room area for patients.
Advanced Medical Training, 422 N General McMullen 2009
Education
Medical Secretary
References Furnished Upon Request
Contact this candidate