Customer Service Representative
Resume:
Shanice Winson-Henry
**** ****** **. ***. ****, Tallahassee, FL 32312 – 954-***-****
*********@*****.***
Objective:
To obtain a position that will enable me to use my strong organizational skills, educational
background and ability to work well with people.
Education:
08/06-05/10 Charles W. Flanagan High School Pembroke
Pines, FL
Diploma
08/10-Present Florida A&M University Tallahassee, FL
Experience:
06/09-08/09 L&L Management Inc. North Miami Beach, FL
Seasonal
Secretary
General office duties to include but not limited to scheduling appointments, answering
phones, filing, and data entry.
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06/12-08/12 Guess, Inc. Sunrise, FL
Seasonal
Sales Associate
General daily duties included but were not limited to: Greeting customers and
determining their needs and wants, recommended merchandise based on individual
requirements, met and often exceeded daily sale goals, and quoted prices and discounts.
09/12-01/14 PATLive, Inc. Tallahassee, FL
Part Time
Customer Service Representative
General office duties included but were not limited to: Answering calls with scripts and
taking down detailed information, transcribing recorded messages, transferring calls to
the necessary recipients, provided information on a number of products, set up customer
accounts, communicated with customers via telephone/email and made updates to
accounts as needed, collected payment from customers, processed and filed documents
and also followed up with customers as needed.
References:
Otto Latimer
Previous employer
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Jasmine Lake
Mentor
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Stephanie Colter
Co-worker
Contact this candidate