Administrative Assistant Customer Service

Location:

Salisbury, NC

Posted:

March 06, 2014

Contact this candidate

Resume:

Kenya Brown

**** ********** **. #*

Charlotte, NC 28213

*******@*******.***

718-***-****

Professional Summary

I have strong interpersonal and communication skills. I developed and

maintained a good rapport with all levels of management and vendors. I am

proficient in multi-tasking and streamlining procedures. In addition, I am

also detail and result oriented. I am skilled with In-bound Customer

Service calls and Receptionist duties. Moreover, I am assertive, self-

managed/team player with the ability to set priorities and follow through.

Computer Skills: Experienced in Microsoft Word, Excel, PowerPoint, Lotus

Notes, Microsoft Outlook, + Calendaring.

Employment History:

Axion Temporary Services - New York, NY - 06/2008 - 01/2010

Kings County Hospital Center - Brooklyn, NY -

Receptionist/Registration Clerk - 12/08 - 01/2010

. Working in the Choices of Healthy Alternatives for Teens (CHAT)

clinic; registering patients through WebTerm, which is the Health

and Hospital Corporations Mainframe system. Making clinic cards

and setting patients up in the system; interacting with patients,

scheduling and confirming appointments.

. Administrative Assistant supported Vice President, coordinating

travel/meetings and heavy telephones.

. The Doe Fund - Analyzed and edited resumes and found jobs for

resident's weekly job search. 08/09 - 10/09.

. Receptionist answering multi-line phones with large call volume,

sorting mail, greeting and assisting customers.

The Home Depot Corporate Office - Atlanta, GA 02/2007 - 02/2008

Compliance Coordinator - Supply Chain, Transportation

. Coordinated in-house driver compliance; sent email reminders to the

stores for driver renewable documents, i.e. drivers license,

forklift and hazmat recertification.

. Responsible for notifying stores about driver drug test and

background results.

. Interacted daily with ChoicePoint to determine if drivers complied

with the company and Department of Transportation regulations.

. Processed invoices through the Ariba system scanned all vendor

contracts; handled a minimum of 50 emails/telephone calls daily.

. Back-up to Customer Service Coordinators for in-bound calls.

Adecco Temporaries - Atlanta, GA 05/2005 - 02/2007

Waste Management - 06/2006 - 09/2006

Administrative Assistant - Procurement Department

. Maintained calendar, coordinated travel arrangements and scheduled

regular meetings.

. Reorganized the filing system; purged old files and updated the

most current resulting in better organization, which helped the

department become more efficient.

Hewitt Associates - 12/2005 - 04/2006

Administrative Assistant - Human Resources

. Greeted all new hires and gave them a tour of the facility prior to

Orientation.

. Responsible for processing all new hire paperwork and scanned it

into the system.

. Helped maintain IBM Content Manager Database.

. Processed all separation paperwork and generated a weekly report to

proper departments.

Winter Construction - Atlanta, GA - 03/2004 - 04/2005

Executive Assistant to Executive Vice President - Commercial Business Unit

. Maintained calendar, coordinated travel regular weekly/monthly

meetings.

. Conducted reference checks, received and processed resumes and

interacted with recruiters.

. Responsible for Candidate Tracking, Internal Project, Cash

Position, and Labor Hour reports.

Kenya Brown - Page 2

Manpower Temporaries - White Plains, NY - 01/2002 - 01/2003

MasterCard International - 04/2002 - 01/2003

Executive Assistant to Senior Vice President - Global Product

Development

. Tracked quarterly member reports to determine how card members used

their cards worldwide.

. Maintained calendar, coordinated travel arrangements and scheduled

regular meetings.

. Purchased hardware and software for executives.

International Business Machines - White Plains, NY - 01/2002 - 04/2002

Executive Assistant

. Maintained calendar, coordinated travel arrangements and scheduled

regular meetings.

MetLife - New York, NY - 10/1996 - 12/2001

Office Operations Manager Technology Services - 09/2000 - 12/2001

. Assisted in contract negotiations with vendors.

. Negotiated contract with New York Hotels for corporate rates.

. Supervised Administrative Staff of two and monitored front desk

coverage.

. Developed spreadsheet to track equipment.

. Arranged for computer and e-mail IDs.

. Developed a report to streamline vendor payments.

. Arranged for, ordered and inventoried laptops, desktops, cellular

phones and pager equipment.

. Monitored consultant's hotel accommodations and rates.

. Followed-up invoices ($10.2 million) to ascertain proper payments.

. Tracked Letters of Agreement.

. Obtained purchase orders and signatures for contracts.

Executive Assistant to Vice President of Application Development -

10/1996 - 07/2000

. Special Project: Maintained database for 5,000-employee skills

inventory.

. Helped write booklets for employees without computer access.

. Managed monthly expenses related to consultants and travel

budgets totaling $2.5 Million.

. Follow-up contractor agreements, budgets and payments, resulting

in on time and accurate payments.

. Performed Internet searches for company business and travel

information.

. Coordinated computer and e-mail IDs.

. Responsible for purchasing and tracking cell phones and pagers

for executives.

. Purchased hardware and software for executives.

. Maintained calendar, coordinated travel arrangements, and regular

meetings.

Education

Kaplan University - Major: Paralegal Studies 2010 - 2012 - completed 80 of

90 credits

Community Service

The Reading Lady

. Negotiated space at the Yonkers Public Library for "Story Time"

reading to children between the ages of 2 - 4.

. Obtained children's book donations from Random House.

Dear Santa Program

. Organized co-workers to answer letters written to Santa Claus;