Medical Assistant Customer Service

Location:

Posted:

March 06, 2014

Ebony N. Ross

**** *. ***** ** # ***** North Las Vegas, NV 89032* 702-***-**** * *********@*****.***

MEDICAL ASSISTANT

Medical Assistant with 7+ years’ experience in a variety of settings within the healthcare industry,

including Cardiology, Adult Medicine and Primary Care settings. Known for dedication to providing

premium patient care, monitoring patient vitals, and completing patient services and patient education.

HIGHLIGHT OF SKILLS

TDX Scheduling Software Touch works, EHR Medical Records Management

Data Entry (60 WPM) Extensive Filing Patient Vitals/Rooming/Customer Service

PFT, EKG, ABI, CPR, HIPAA Certified Venipuncture, Office Lab tests

Prior Authorizations Narcotic prescription Rx Knowledge (Drugs/Prescriptions)

Front Office

• Efficient handling of Administrative duties, including answering phones, scheduling

appointments, and maintaining medical records

• Completing patient processing and allowed doctors and nursing staff to focus on the health

concerns of their patients

• Helped implement practice's quality assurance and control program and ensured compliance

with HIPAA, CLIA and OSHA regulations

Back Office/ Medical Assistant

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and

equipment. Receiving and stocking of supplies

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch

that immediately put patients at ease

• Assisted various MDs as well as a PA and RN team to ensure optimal patient care and smooth

daily functioning of the front desk

• Proficient in performing Venipuncture’s, various diagnostic procedures and Ancillary tests (e.g.,

EKGs, Cultures, Urinalysis and PFT’s) Collected samples in a safe, sanitary manner for

diagnostic testing. Performed Glucose testing, Pregnancy testing, Strep Throat tests, H-Pylori

stool and Breath tests, Vision Screenings, and ABI’s and assisted with pap smears

• Narcotic prescriptions (e.g., printing RX, obtaining Doctor/PA signatures, faxing)

EDUCATION & TRAINING

Nevada Career Institute, Certified Medical Assistant (CMA), 2007

Certified, Office Laboratory Assistant, License# 27248AO-0, Expired

Certified, First Aid & CPR, Current thru 2014

High School Diploma, Eldorado High School, Las Vegas

PROFESSIONAL EXPERIENCE:

Temporary Medical Assistant, Healthcare Partners of Nevada, Las Vegas, NV 2013

Certified Medical Assistant, Southwest Medical Associates, Las Vegas, NV 2010-2012

Certified Medical Assistant, Advanced Heart Care Associate, Las Vegas, NV 2008-2010