Customer Service Quality Control

Michael Tomasko

Associates Degree in Business Administration

Brunswick, OH

*********@*****.*** - 330-***-****

To secure a challenging and rewarding position with an established, reputable company that will utilize

experience, education, and dedication.

Work Experience

Shipping Supervisor

Lorad LLC - Westlake, OH

January 2012 to Present

• Daily planning of shipments to ensure timely customer delivery

• Incoming receiving including quantity and quality checks through identification and staging

• Coordination of trucking setup

• Cut material to specifications

• Pull and stage material in warehouse for storing/shipping

• Prepare Bill of Ladings and Packing Slips (ERP)

• Complete final inspections on outgoing material

• Load and unload trucks

• Support inventory audits

• Paint on an as needed basis

• Perform miscellaneous shop duties as needed

Quality Control Technician/Warehouse Associate

Mercury Distributing - Medina, OH

April 2005 to July 2011

Certified Raymond Fork Lift Operator (Reach Truck and Order Picker)

• Enter RMA's (Returned Merchandise Authorization) into MAS500

• Report directly to Quality Control Director & Operations Manager

• Process orders for shipping/ Utilize RF Scan Guns/Generate labels for shipping

• Tow Motor License obtained November 2006

• Process and inspect all returned merchandise

• Pull and box all replacement parts orders

Shipping/Receiving Manager

Berardi's Fresh Roast - North Royalton, OH

September 2002 to April 2005

• Load/Unload trucks daily

• Delivered Canton Route every Friday

• Used Ingredients to flavor coffee

• Bunn Certified in November 2002

1

Education

Associates Degree in Business Administration in Business Management

National Institute of Technology - Cuyahoga Falls, OH

January 2007 to January 2008

Skills

Accounting, Payroll Accounting, Marketing Principles, Human Resource Management, Small Business

Management, Inventory, Customer Service, Tow Motor License, Shipping/Receiving, MicroSoft Word,

Excel, Access, PowerPoint, QuickBooks, Internet Explorer, MAS500,

2

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