Heyward O. Wilson Jr.

*** ******** **

Mayesville, SC 29104

860-***-****

accz40@r.postjobfree.com

SKILLS

Operating Systems: Experience with LAN technologies,

including multiple network operating

systems (NT, LAN Server), topologies and

protocols (TCP/IP, IPX/SPX,

Netbios/Netbeui), and Wide Area

Networking.

Hardware: Dell, Compaq, HP, IBM/Lenovo desktops and

laptops. HP ProCurve 4000, and 8000 series

switches, Multitech SOHO Routers, HP

Laserjet Printers, Linksys Routers, Cisco

routers and switches

Software: Installing and supporting of the Microsoft

Office Professional Suites 2000, 2003,

2007, 2010 and Internet Explorer 7.0 and

higher with: Windows 2000/XP/Windows 7,

iOS, Desktop, laptop, and peripheral

hardware. Meditech Lotus Notes and Array

ticket tracking software. Symantec Ghost,

Ultra VNC, Active Directory, Webex, SMC

Connect, Net Meeting Sentillion,

Multitech, HP ProCurve

EXPERIENCE - Full-Time 40hrs/wk

January 2012 - Price Waterhouse Coopers Staff- US IT - Hartford, CT

Present

April 2011 To Price Waterhouse Coopers through KForce

(contractor) - Hartford, CT

January 2012 IT Field Services Technician

. Utilized problem solving and analytical skills to

provide direct level 2 hardware/software support for

entire Hartford office.

. Manage IT self-service window on a daily basis as a

well order additional peripherals for the office.

. Print Coordinator, supervise all print related issues

in the office

. Ability to support and troubleshoot Cisco Catalyst 4506

Servers

. Tested implemented and supported software rollouts to

the entire firm

. Responsible for implementing a print transition in the

Hartford office.

. Asset Management

. Audio/Video support

. Video Conferencing support

. IPad/IPhone support and IPad/IPhone class instructor

for basic use

April 2003 Tuomey Healthcare System - Sumter, SC

To April 2011 Support & LAN Analyst Information System

. Provide internal support to PC network users on multiple

platforms and operating systems. Provide assistance and

training to PC users on available software/hardware and

work closely with the network and development staff of

38 to resolve customer issues.

. Install hardware/software required to accommodate new or

relocated employees.

. Review and recommend changes in desktop and network

strategies/products. Maintain appropriate inventory of

repair/replacement hardware/software, and initiate

purchases required. Diagnose and resolve PC operation

problems on the network. Maintain contact with

software/hardware vendors and internal customers to

resolve technical and operational issues.

. Manage network design, implementation, organization, and

troubleshooting.

. Monitor underlying communication protocols and support

network hardware.

. Design, specify, and document LAN configurations

according to user needs while utilizing outside support

resources as appropriate. Install and support desktop

and LAN related hardware and software. Install and

customize LAN instruments to allow personal computers to

communicate and operate with the mainframe. Provide

operational support for desktop and LAN related

computing.

. Monitor facilities and environments to ensure a safe

secure operating environment.

. Demonstrate analytic, written and oral communications

skills.

. Environment: Windows XP, Windows 7, Office 2003, 2007

. Symantec Ghost

August 2000 Tuomey Healthcare System - Sumter, SC

To April 2003 Help Desk Senior Operator Information System

. Worked one-on-one with staff on application projects.

Answered staff questions on all company supported

applications. Determined source of computer problems

(hardware, software, user access, etc.). Served as

liaison between staff and the technology department to

resolve issues.

. Provided recommendations of company application

purchases. Documented resolutions for future reference.

. Performed hardware and software installations.

. Provided on-the-job training to new department staff

members and computer orientation to new company staff.

. Responsible for reporting results, following escalation

process, and dispatching issues to proper channels.

Answered, evaluated, and prioritized incoming request

from end-users experiencing problems with hardware,

software, networking, and other computer-related

technologies.

. Interfaced and communicated with appropriate parties

regarding ongoing issue resolutions and statuses for

trouble tickets.

. Lead users through diagnostic procedures to determine

source of error as well as educate and instruct end-

users on various application and hardware issues.

Handled problem recognition, research, isolation,

resolution, dispatch and follow-up for routine end-user

problems, escalating more complex problems and/or

outages to the proper department manager.

. Logged and tracked issues using problem management

databases and maintained historical records and related

problem documentation.

. Consulted with quality assurance to resolve software

errors, provide assistance to the QA team for usability

testing and provide assistance to the T1 team for new

installations and projects

. Environment: Windows 2000, Office 2000 & 2003

. Various software installs

December 1996 Tuomey Healthcare System - Sumter, SC

To August 2000 Medical Records Release of Information Clerk

. Responsible for processing requests for medical records

in accordance with regulatory requirements, clinic

policies and procedures, and federal and state statutes.

Maintained confidentiality of medical records.

Evaluated information to determine compliance with the

laws.

. Retrieved electronic medical records from computer

databases. Processed medical records requests by

releasing information to persons and agencies according

to laws and regulations.

. Copied, scanned, faxed and mailed medical records.

Preformed daily administrative task such as maintaining

information files and processing paperwork. Operated

office equipment such as voice mail messaging systems,

copiers, fax machines, etc.

EDUCATION

1990 Mayesville High School - Mayesville, SC

To 1994

High School Diploma

2010 to Present Liberty University Online

Current student in Associates of Religion Program

2008 Military

To 2009

Airman First Class, US Air Force Reserves, Electronic

Principles

Honorable Discharge

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