Customer Service Marketing
Resume:
Monica Ng’a ng’a
Cockeysville MD, *****
**************@*****.***
Career Focus: Customer Service/Public Relations
Qualifications & Skills:
• Excellent Customer Service Skills
• Proven Leadership Qualities
• Advertising and Marketing Knowledge
• Proficient with all Microsoft Office Products
• Multilingual
• Strong Written & Verbal Communication Skills
• Punctual, Dedicated, Organized, Quick Learner
Education:
The Community College of Baltimore County Fall 2012 – Fall 2013
Associate of Arts Degree in Communications Expected Graduation Date: Spring 2014
Work Experience:
Living Wellness Chiropractic
Event Coordinator/ Marketer January 2014- Present
• Advertise and increase the productivity of new patients in the office
• Promote the company products about it
• Use tools such as public relations, advertising, and marketing communications
• Call clients to work out event details and plan with the clients and their team
• Scout and book locations, staff and cleanup
• Organize transportation
• Take Inbound and Outbound calls from customers/ patients
The Community College of Baltimore County, Baltimore MD
First Year Experience Mentor July 2013-January 2014
• Serve as an FYE Mentor for incoming first-year students
• Help first-year students feel comfortable by being aware of and responsive to their needs and
concerns
• Participate in CCBC’s orientation sessions
• Assist ACDV instructors by presenting topics, discussing experiences, and actively reaching out
to ACDV students
• Attend three weekly office hours to allow any student the opportunity to seek one-on-one support
and mentoring
• Support events sponsored by Student Life and the FYE program
• Participate in training sessions about educational requirements, college policies, support services,
and Student Life
Sodexo/ Subway
Customer service/ sandwich Artist September 2013-Decemeber 2013
• Greet and help customers
• Provide information and general customer service
• Assist with organizing and cleaning
Magooby’s Joke House, Baltimore MD August 2013-Present
Cook
• Prepare Food
• Organize
• Clean
• Customer and staff service
Vector Marketing, Baltimore MD June 2013-August 2013
Receptionist
• Manage incoming and outgoing calls
• Review resumes and schedule interviews
• Train new employees
• Organize the office
• Greet customers
Intergroup Services, Baltimore MD January, 2013- April 2013
Surveyor
• Performance of survey activities for the licensure of health care facilities
• Reviewing, evaluating, and making official reports of situations and conditions of patients
• Determining if good health care is being provided and the degree to which the facilities are in
compliance
L&M International Catering, Baltimore MD August 2012 – January 2013
Caterer
• Organize, set-up, clean
• Customer service
• Serve food
• Traveled to different events
Extracurricular activities:
• Mentoring Program 2013-Present
• Youth leadership 2010-Present
• Vice President of Women’s Studies Club 2012-Present
• Multi-cultural club 2012-Present
Honors/Affiliations:
• Consistent honor roll recipient 2006-Present
• Lead female singer for church choir 2009-Present
• Psychology Club president 2011-2012
• National Honors Society 2011-Present
• Georgia Work Ready 2012-Present
References: Available upon request
Contact this candidate