Customer Service Manager
Resume:
M .DAN I E L L E WH I T N EY
Baltimore, MD 21213
****************@*****.***
Objective
To obtain a position within your company, using the skills I’ve retained thus far.
Personal P rofile
Administrative and or Medical Office support professional offering versatile office
management skills and proficiency in M icrosoft Office programs. I am professional and will
b ring positive focus to your establishment. I am experienced in clerical and customer service
f unctions, Strong planner and problem solver who readily adapt to change, work
i ndependently and exceed expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality. H ighly self-motivated and goal oriented individual
committed to pursuing a long-term career in your company.
S kills Summa ry
Strong supervisory experience
Resources Management
Strong organizational, project management, planning, problem-solving skills
Excellent record keeping, Marketing
Excellent customer service skills/Service excellence
Strong oral and writ ten communication skills necessary to interact diplomatically with
d iverse groups of people
Demonstrated ability to exercise good judgment in handling sensitive and confidential
i nformation and situations
Work Experience
Sr. D ata Ent ry Clerk
T rizetto Healthcare, Linthicum, MD
2013-Present
Provide customer service to members, providers, billing departments and enrollment.
Completing and maintaining production logs. Make sure claims are completely ready for
p rocessing. Enter claims data into system, logging and storing secured information, also
claims processing and scanning. Open, sort and distributing incoming mail and emails, scan
a ll mail into system and distribute between data entry and mail clerks. Coordinate monthly
employees meeting, and prepare visitors/guest logs.
C ustomer Service Supervisor/Administration
Greyhound Corp. Baltimore, MD
2009 – 2013
Coordinated, supervised daily, weekly, monthly activities of all customer services
representatives. Ensured reliable quality service to all customers. Assist City Manager in
achieving overall objectives in creating superior customer service and on time performance.
M anage and maintain employees’ schedules and payroll. Open, sort, and distribute incoming
correspondence, including faxes and email. File and retrieve corporate documents, records,
and reports. Make sure employees’ files are up to date, insure drivers DOT are in regulation
w ith Federal laws and new hires packages are updated.
Report Clerk
Greyhound Corp. Baltimore, MD.
2007-2009
Served as General Clerk my duties included but were not limited to, payroll for all employees,
maintain monthly and weekly reports. Maintained and operated office equipment such as-
facsimile, scanner, printers and PCs. Ensures timely and accurate processing and payment of
i nvoices. Preparation and recording of cash disbursements. Compiled, sorted and filed office
records, business t ransactions, bills, checks and invoices.
Customer Service Representative
G reyhound Corp. Washington, D.C.
2006-2007
Responsible for overseeing the daily operations of customer service counter duties included;
cash handling, processing credit and debit card maintain support for GLI operations. Data
entry and call center functions, Western Union certification, and 100% Mystery Shops
Appointment Clerk
Sierra M ili tary Health Services, Inc.
Baltimore, MD Corporate Office
2004-2006
Duties included; greeting patients, collecting co-pay and resolving outstanding bills. Handling
i nbound calls from mili tary members and their families concerning their healthcare.
Scheduling and cancelling appointments. I also served as liaison between the primary care
physicians and patient. I was also responsible for processing beneficiary enrollments by
performing patient registration
E ducation
CCBC-Essex
7201 Rossville Blvd
Rosedale, MD
Mergenthaler Vocational Technical H igh School
3500 Hi llen Rd
Baltimore, MD 21218
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