Sales Customer Service

Leslie A. Moyer

**** ******* ***** ******, ** ***14

Phone 330-***-**** *********@*******.***

Accomplished and multi faceted sales forecaster / sales analyst with extensive experience in the

manufacturing and consumer products industry. Strong communication, organizational, analytical and

problem solving skills. Functions effectively and comfortably in a fast paced environment.

Core Knowledge & Skills:

Inventory Maintenance

Forecasting

Trend Anticipation

Market Analysis

Sales Evaluation

Personnel Management

Presentations

Client Services

Computer Skills:

Microsoft Word

Microsoft Excel

Power Point

Internet

AS400 Systems

Nectari

Outlook

Lotus Notes

Avercast Forecasting Systems

Professional Experience

COASTAL PET PRODUCTS MFG. INC. Alliance, OH

Senior Sales Planner / Sales Analyst 2003 2013

Independently administrated, directed and coordinated all aspects of sales forecasting and inventory

management. Performed in depth research and statistical analysis of product, divisional and account

sales trends. Developed, monitored, coordinated and provided sales projections. Maximized turns and

reduced inventories by participating in strategic and tactical planning sessions with the sales, marketing,

product development and materials management departments.

Managed approximately 6,000 finished skus, both import and domestic

Directed and trained company sales planners and analysts

Analyzed and implemented new forecasting system

Developed sales planning protocol

Developed twelve month new item sales value projections and provided recommendations for the

advertising budget.

Created 6 month unit sales projections for new items using various data and made

recommendations to materials management regarding purchasing quantities

Drove a 20% decrease in variances

Drove an 85% decrease in air freights

Independently identified, monitored, analyzed and adjusted sales projections for products and

accounts based on best historical volumes, trends, exceptions for seasonality and holidays,

business and marketing events and promotions.

Utilized statistical analysis to complete research projects and presentations

Developed and provided product and division evaluations.

Made recommendations to account managers for new account ISO and replenishment quantities.

Worked with logistics and supply chain team to manage inventory to support projected sales

Initiated and maintained manufacturing builds

Developed and analyzed quarterly sales reports in order to make recommendations for product

development and product discontinuation

Developed and provided company strategic category sales increase goals to stake holders

Developed and presented information at corporate meetings

Attended and assisted at various trade shows and events, both external and internal

Co Chairman of committee that developed company USP

Account Service Coordinator

Responsible for account customer service for 2 largest territory in US pet specialty division and all

nd

international accounts.

Provided all aspects of customer support and service to retailers and distributors

Data entry

Determine best shipping methods

Attended various trade shows and events

Provided materials and samples to external sales staff and distributors

Promoted to Sales Planner / Sales Analyst position in 2005

GENERAL COMMERCIAL CORP. Alliance,

OH

Customer Service Manager 1996 – 2002

Managed all aspects of customer service for specialty advertising company.

Responsible for managing customer service for two largest accounts, both Fortune 500

companies

Supervised a team of three

Wrote copy for online corporate promotional catalogs

Determined best ship methods to meet event dates

Developed shipping charge guidelines

Attended and assisted at trade shows

Professional Development

KENT STATE CORPORATE UNIVERSITY

Leading Meetings

Evaluation of Data using Logic, Interpretation and Analysis

2011 Annual Planning & Team Building

Business Writing

Enhancing Interpersonal Communication

Team Building: Building a Climate of Trust

Problem Solving Using Analysis and Evaluation

More Efficient and Effective Email

Volunteer with Junior Achievement program 2011

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