Customer Service Manager

Diana L. Tracey

*** *. ********** *******, *** Vegas, NV89084 C: 757-***-**** *********@***.***

EDUCATION

**** ********* ********* *******, ********** Education

**** ********* **** ******, Williamsburg, VA

TRAINING

1991 Sheriff’s Academy Richmond, VA

12 weeks of training in criminal investigation, legal, patrol, leadership and communication. Richmond

Sheriff Deputy 1991 – 1996

Miscellaneous seminars Various companies

Development seminars and training in supply chain management, human resources, leadership and safety

EXPERIENCE

2013-2013 Temp Service assignment to Continental Terminals warehousing Ranstad US.

Receiving and sampling coordinator. Assist customers with shipping samples to potential buyers. Process

email request. Assist with data entry and billing.

2013 – 2013 Car Tech Enterprise Rental

Assist customers with transportation needs. Cleans vehicles inside and out, performs regular maintenance

(non-mechanical services), moves vehicles, and performs other duties assigned by the manager, all completed

in a safe and timely manner. Part time

2010-Current Customer Service Representative Gloucester Pawn, Gloucester

Assisted customers, negotiate sales and loans using POS system and internet Part time

2011-2012 Transportation Coordinator Port Norfolk Transport, Norfolk VA

Coordinate transportation support as well as interfacing with logistics, maintenance, and warehousing to

ensure efficient, timely and cost-effective support to the customer. Identify and troubleshoot problem areas;

provide resolution of problems to management. Support environmental, safety and other functional areas

appropriate to transportation functions.

2009.2010 On Site Manager IFCO Systems Inc., Suffolk, VA

Supervised operations using manual or automated systems to provide item and monetary accounting,

inventory and stock control, budget preparation, funds control, requirements computation, and researching and

identifying supplies and equipment.

• Managed daily activities of 15 Associates and all aspects of Human Resources

• Exceeded monthly budget goals for labor cost and productivity

• Ensured associates and facility was in compliance with all OSHA and Company Safety standards

2004-2008 Branch Manager Bulk Plus Logistics, Florence, CO

Managed daily activities involved in developing, operating, implementing, and analyzing manual and

automated supply systems. Managed item and monetary accounting procedures, inventory control, financial

planning, and receipt, storage, and issue of supplies and equipment to customers.

• Managed daily operations of Colorado and Iowa Branches with monthly sales in excess of 100K

• Built and maintained sound relationships with sales, customer and management

• Ensured compliance with all state and federal hazardous material transportation requirements

PERSONAL: Working knowledge of Microsoft Office, Excel, Outlook, EDI, Accpac Four Site, SAP, FSS Freight

Software, Mile Maker, Peoplesoft, Paltrax, PCS, Truckers Edge and Get Loaded booking sites, forklift

certified. Outgoing personality, team player, enjoy outdoor activities.

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