Customer Service Insurance

Jayson Rae Benloss

Cell. 631-***-**** Email: ********@*******.***

SUMMARY

Finance professional with experience in all aspects of mortgage, escrow

servicing, loan processing, compliance/underwriting and customer service.

Self-motivated individual with a knack for imparting the knowledge acquired

in a fast paced professional environment. Strong staff development skills,

excellent communication skills. Expertise in ACBS, CBS and Impact for the

purpose of booking, servicing/processing residential and commercial loans.

PROFESSIONAL EXPERIENCE

The First National Bank OF Long Island, Glen Head New York 2013-Present

Disbursed Checks and wires to the relevant insurance agents as payment for

annual insurance premiums for escrowed loans.

Ensure payments are sent to CoreLogic for tax payment for the loans

serviced by the bank.

Booked and verified Small Business loans and Consumer loans using the

Common Origination Platform (COP).

Prepare Mortgage Satisfactions and remit payments to the relevant county

offices to be recorded on loans that are paid off.

Verified and review Credit and income documents for applicants of

residential mortgages for final approval.

Requested home owner insurance policies, master policies in preparation for

closing loans in the pipeline and review for adequate coverage as is

required by the OCC regulations.

Work closely with the origination and compliance group to ensure that the

Conventional, FHA and VA applications submitted are in accordance with the

guidelines set forth by the regulators.

Monitor and ensure changes regarding new regulations (State and Federal)

are communicated to the staff.

Schedule Webinar training for the Mortgage Processing/Servicing team to

ensure employees are fully aware of the current changes in regulations.

Citi Private Bank, Long Island City, New York 2011 - 2013

Senior Loan Processor/Loan Closer

Ensure the new compliance regulations which impacts the GFE/TIL are

implemented and the process bulletin updated accordingly.

Work Closely with (internal/external) auditors to ensure the bank is

compliant in regards to the HMDA, RESPA, and SAFE act.

Ensure all relevant documents are in place for closing such as Payoff,

Subordinations, Title, Appraisals, Insurance (HZ and Flood) and also all

relevant assignments.

Approve Housing and Urban Development (HUD's) and ensure all quality

control measures are in place to facilitate a smooth closing process.

Ensure funds are received on closed loans in a timely manner by the

relevant closing agents.

Coordinate signing of loan documents with closing attorney/agents and

borrower.

Prepare and generate Good Faith Estimates and Truth in Lending disclosures

to be sent to applicants of residential mortgages.

Capital One Bank, Mattituck New York

2009- 2011

Senior Loan Operations Coordinator/Supervisors

Commercial Loan Operations Department

Assisted the Escrow Manager in the daily functions of the Mortgage

Administration Department. Supervised a team of ten employees to ensure

compliance as it relates to flood and hazard insurance and taxes.

Communicated with customers, insurance agents and insurance companies,

requested invoices/evidence of property insurance for processing and

disbursement of payment for commercial/residential hazard insurance.

Monitored commercial loans serviced by Capital One Bank for timely payment

of taxes and insurance (hazard and flood) that were escrowed and non-

escrowed.

Verified loans booked on Advance Commercial Banking System (ACBS) and the

Commercial Banking System (CBS) systems to ensure that the information

conforms with the Note.

Disbursed payment by wire or check to CoreLogic as payment for taxes due

which will, intern be sent to the relevant counties.

Led a team of ten employees through the conversion of over 10,000

commercial loans that was acquired from Green Point Mortgage and North Fork

Bank.

RAPID SOLUTIONS GROUP - Melville, New York 2006 - 2009

Supervisor Client Services

Ensured that clients' needs were met in an expeditious manner and also

ensure that the departments Service Standard Level Agreement (SLA) were met

on a daily basis.

Ensured a team of fifteen client service employee's adhered to the

company's policies as it relates to servicing clients.

Helped in the preparation of financial statements for the company and

clients.

Education

CW Post

Degree: Masters in Business Administration (MBA) Currently

Pursuing

(Major) Finance and Business Management

University of Technology, Kingston, Jamaica 2007

Degree: Bachelors of Business Administration (BBA)

(Major) Finance International Business (Minor) Management

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