Customer Service Administrative Assistant

Zemfira Gatina

*** ***** ****** ***.** • Albany, N.Y. 12210 • 845-***-**** • **************@*****.***

Skills/Qualifications

B.S. in Business, interpersonal skills, data tracking, report preparation, business communications, quick learner,

knowledge of varied software: Outlook, Excel, Word, ACT, Lotus Notes, QuickBooks and Access, speak Russian.

Education

State University of New York: Empire State College

Graduate Certificate in Project Management Albany, NY May 2015

City University of New York: School of Professional S tudies

Bachelor’s Degree in Business New York, NY August 2011

State University of New York: Rockland Community College

Associate’s Degree in Business Administration Suffern, NY May 2009

College courses

Business Ethics, Accounting Principles, Marketing, Real Estate Finance, Statistics, Management, Online Business.

Experience

New York State Department of Health

Administrative Assistant Albany, NY November 2013-current

Use Outlook, Access, and tracking system; manage conference room reservations.

Answer multiline phone and transfer to appropriate parties; enter grants information into system.

Create and modify documents using Microsoft Office, Excel.

Capital District Educational Opportunity Center

Secretary Troy, NY August 2013 -November 2013

Provided secretarial support for Vice President as well as other employees.

Managed the calendar and meetings.

Communicated and worked with all levels of staff to accomplish tasks.

Premier Utility Services Contractor for National Grid

Office administrator Schenectady, NY May 2012-July 2013

Coordinated and managed multiple priorities and projects on a timely basis.

Managed data entry.

GSI Staffing Agency

Administrative Support Blauvelt, NY February 2011-April 2012

Initiated safe transfer of company files into new storage facility.

Searched for and reported discrepancies in personnel files.

Supported other staff member with additional tasks as needed.

NCR Credit Restoration Company

Office Manager Nyack, NY December 2008-May 2009

Generated various types of literature; created marketing material; utilized efficient customer service.

Supported other staff member with additional tasks as needed.

Hilton Garden Inn

Customer Service Representative Nanuet, NY December 2006 -June2007

Communicated and worked with all levels of staff to accomplish tasks.

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