Customer Service Representative

JANE A. FABER

***** *. ********, *********, ** 60030 • 847-***-**** • *.*****@***.***

SUMMARY

Operations/Assistant/Customer Service professional with extensive experience in Purchasing,

Mortgage Servicing, and Administrative Support. Strong analytical and issue resolution skills that contribute

to successful completion of responsibilities within deadlines. Recognized as an enthusiastic, energetic

individual with exceptional organization skills maintaining a solid work ethic and is a true team player.

Excellent typing skills, attention to detail, customer service and communication skills.

PROFESSIONAL EXPERIENCE

ABBOTT LABORATORIES, Abbott Park, IL 2008 – Sept 2013

Vendor Master Specialist Jan 2013 - Sept 2013

Responsible for collecting vendor record data from Vendor Master Inbox and enter information into cVend,

ensuring accurate reporting and regulatory compliance.

• Researched, analyzed and executed vendor setup and supplier information requests, ensuring timely

invoice and tax processing to enhance customer relations.

• Conducted training on procedures for Supplier Diversity Program system to meet audit requirements

and mitigate risk.

• Analyzed vendor data mapping process and maintained data in cVend, ECC, AES and TSM

applications; recommended implemented changes that proactively addressed system issues.

• Reviewed, processed and maintained insurance certificates, business classification certificates and

W8/W9 forms to comply with corporate policies.

• Documented supplier information, conducted OCR screenings and matched TIN data to accurately

establish vendor accounts and provide information to the IRS.

Sr. IT Purchasing Assistant 2011 - 2013

Responsible for processing Purchase Order requests and resolving process flow issues.

• Researched and analyzed pricing and delivery issues with outstanding Purchase Orders and

implementing corrections to ensure timely vendor payment.

• Subject Matter Expert for training and supporting vendors, demonstrating application of supplier portal

system and business procedures to expedite order processing.

• Conducted quarterly audits on processed Purchase Order requests. Reviewed documentation in all

systems and files to ensure corporate compliance.

• Educated customers and vendors on corporate purchasing policies, procedures and systems to ensure

consistent and cost effective operations.

• Generated monthly reports for management for TSM supplier portal, providing diversity information for

due diligence required by government contracts.

• Assisted Purchasing Agents with special projects relating to major contracts by organizing meetings

and gathering spend data. Recognized by management for exemplary service.

• Developed relationships with corporate staff and vendors, acting as liaison to provide training and

handle inquiries to ensure service excellence.

• Provided administrative support to maintain purchasing systems: SAP, OCR, Mercury, TSM,

CLM and PIN databases. Updated information to expedite access to current and pertinent data.

JANE A. FABER 847-***-**** Page 2

Administrative/PARQ Attendant Call Center 2009 - 2011

Responsible for tracking, assigning and completing tasks on triage phone calls via e-pass software; SAP,

POPS (Mercury), Contract Database and SMS.

• Served as customer advocate to quickly resolve issues; responded to escalated calls.

• Trained for backup of order approval relating to lab supplies and contract labs including preparation of D-SAM

paperwork, verification of new suppliers in database, set up of new suppliers, verification of insurance and some

training on OOT report.

Secretary III 2008 - 2009

DOVENMUEHLE MORTGAGE, Lake Zurich, IL May 2008 - Sept 2008

Sr. Default Analyst

• Monitored approximately 1000 mortgage loans in a forclosure/bankruptcy status for various

clients/investors including reinstatement figures, payoff calculation, cash application and accounts

payable and accurately apply funds and update reporting system per client/investor instructions.

SIRVA RELOCATION, North Chicago, IL 2004 - 2008

• Primary contact for outside calls that pertained to Abbott relocation services, assisting relocation

consultant with home sales and home purchases.

• Assisted with transferee triage calls and prepared all required paperwork related to the purchase and

sale of homes with realtors according to established plan.

• Audited and corrected information for direct receipt of relocation initiations through Brass Ring.

WASHINGTON MUTUAL MORTGAGE SECURITY CORP . 2002 - 2003

LSBO Specialist II

LASALLE HOME MORTGAGE CORP/Talman Home Savings & Loan 1978 - 2002

MBS Pool Analyst 2001 - 2002

Foreclosure/Bankruptcy Administrator 1997 - 2001

Senior Bankruptcy Representative 1994 - 1997

Senior Foreclosure Representative 1991 - 1994

Bankruptcy Representative 1989 - 1991

Senior Mortgage Collector 1987 - 1989

Senior Consumer Lending Representative 1983 - 1987

Return Items Clerk/Accounts Payable Representative 1981 - 1983

Teller Services, Special Services Teller 1978 - 1981

EDUCATION: Competed Health Care Industry Essentials (skillsoft)

CERTIFICATIONS: HIPAA Privacy Essentials, Principals of Real Estate

TECHNICAL SKILLS: MS Access, Access Exec Reflections, Excel, Lotus Notes, Outlook, Power

Point, Word; AS400, Fidelity Alltel Default Management Software, Passport, Internet, Mainframe, SAP,

cVend

AWARDS: Mount Everest Pinnacle Award and Pikes Peak Pinnacle Award for purchasing excellence

for teamwork and initiative 2011 & 2012

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