SONIA Valecha

Address: Vats PG Sukharli, Gurgaon-122001

E-mail : accyyz@r.postjobfree.com

Tel: (M): 078********

JOB OBJECTIVE

* Want to make career in an Esteem organization where I can enhance my skills and strength in conjunction with company goals & objectives.

SYNOPSIS

* B.TECH with specialized skills in the field of Information Technology.

* Handled project Airline Reservation System.

* Good communication skills coupled with the spirit of sincere dedication.

* Good interpersonal skill along with being a good team player.

ACADEMIC CREDENTIALS

* Graduation in Bachelor of TECHNOLOGY (B.Tech) in Information Technology with 77.2% from MAHARSHI DAYANAND UNIVERSITY, ROHTAK (HARYANA).

* Intermediate DIPLOMA (POLYTECHNIC) in Information Technology with 69.5% from Govt. Polytechnic for Women, Sirsa under HSBTE in 2008.

* High School with 70% from Govt. Girls Senior Secondary School, Sui (Bhiwani) under HBSE in 2005.

* ITIL Certification.

EXPERIENCE

* One year teaching experience in BITS (Bhiwani) from Aug.11 to Feb 12.

* One year three months experience in Wipro InfoTech (Renovision Automation services PVT LTD deployed on Bharti Field Fresh Food Pvt. LTD Project)

Currently Working

Dimension Data Pvt. Ltd

Working in Group Media India Pvt. Ltd Project as Senior Service Delievery Executive from August till now.

Responsibilities:

* Responsible for 24*7 Central Support Helpdesk.

* Responsibilities involve managing PAN India locations for infrastructure (Desktops/laptops).

* 1st level of escalation point for all issues related to the Service Delivery to end users.

* Management Variances, Assets & Third Party Vendors and to ensure uptime and SLA on network and data security.

* Desktop Management, ID Management, Communication Management, Asset Management.

* Daily review with Location REs for all calls activity progress.

* SLA monitoring on daily basis and sharing the weekly reports to PM / TL.

* Validating and preparation of various Dash Boards like daily, weekly, Monthly, Call Analysis, and Engineer Performance and down time reports to IT operations.

* Analysis & understanding of client requirement

* Escalate the pending issues of customers and track till closure to achieve the customer satisfaction as per norms

* Responsible for timely resolution of critical spare/skill calls

* Driving external vendors for timely closure of calls.

* Ensure all service tickets closures within the SLA.

* Responsible for successful execution of the SLA to the satisfaction of the customer.

KEY SKILL SET

* Working with the Software Languages like C, C++, Core JAVA, Sql (oracle).

* Using Windows, XP, MS-DOS, as the Operational Environment on the System

* Have a sound knowledge of HTML, M.S. Office.

PROJECT

Title : WEBSITE OF MARRIAGE PALACES AND RESTUARANT

Language : HTML

Brief overview : It is a built by using HTML.It is useful for those people who are unknown in Sirsa.

TRAINING

Title : ONLINE FLIGHT RESERVATION SYSTEM.

Language : .NET

Organization : DUCC SYSTEM, DELHI

Overview : It is a stand alone built by using .NET and Sql.

Title : BROADBAND SERVICES.

Language : Visual Basic

Organization : BSNL, HISAR.

Overview : This project gives knowledge of modems and others.

STRENGTHS

* High grasping power, confidence & decision-making capability.

* Knowledge sharing, transparent & Initiative taking attitude.

* Dedicated towards achievement of target through hard work & efficient approach.

EXTRA CURRICULAR ACTIVITIES

* Secured 1st position in Sanskrit Gyan Pariksha organized by School.

* Participated in various school activities like NSS competition.

* Participated in Athletic meet events in College.

* Participated in Cultural event.

PERSONAL DETAILS

Name : Sonia

Father’s Name : Mr. Prem Chand

Sex : Female

Marital Status : Unmarried

Present Address : Vats PG, Gurgaon

Date of Birth : 9th Nov, 1990.

Language Known : English, Hindi & Punjabi.

Activities & Interest : Playing Badminton, Painting, cooking & listening to music.

Phone No. : +91-971*******, 078********

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Gurgaon (SONIA)

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