Engineer Service

Rosalinda Leialoha

**** *. ******* ***** ****. #*04 *********.********@*****.***

Riverside CA. 951-***-****

TARGET POSITION: FIELD SERVICE ENGINEER

FIELD SERVICE Western Region Field Service Technician responsible for

installation, maintenance, and service of different

Uninterruptible Power Supplies.

FACILITY & Experience in preventative maintenance, troubleshooting, and

EQUIPMENT repair of facility and manufacturing equipment of varied size

MAINTENANCE and complexity. Enhanced processes that lead to higher

productivity and efficiency.

KNOWLEDGE AND Active in supporting third party power equipment

EXPERTISE Follow Occupational Safety & Health Administration (OSHA)

protocols and work practices.

Performed continuing education and staff development

Experience using Microsoft Word, Excel, PowerPoint and Visio

Knowledgeable of current technology and new software equipment

implants

Coordinated problem resolution with engineering, customer

service, and other personnel to expedite repairs.

Provided on-site technical assistance to troubleshoot and repair

equipment

Received and responded to service related calls on a 24x7 basis

Electrical Systems & Controls Supervision Uninterruptible Power

Quality Assurance Supplies

Installations & Maintenance Wiring Diagrams Bid Review

Electromechanical Repairs Troubleshooting Service Contracts

Blueprints & Schematics Project Coordination Contractor Selection

Safety Awareness Customer Service

VRLA / WET Cell Batteries HVAC B-TECH /CELL WATCH

Fire Alarm / Vesda Building Management /BATT SAFE /BATTERY

PLC PROGRAMMING MONITORING

EXPERIENCE

Schneider ELECTRIC - present

Critical Facility Technician

. The Data Center team designs and operates some of the most

sophisticated electrical and HVAC systems in the world. Facilities

Technicians on this team operate, monitor and support all facilities

activity at T5 Data centers.

. I take ownership of the operation and maintenance of water pumps and

treatment systems, HVAC, UPS, generators, electrical distribution and

control and monitoring Systems. I'm at the forefront of best-in-class

environmental practices.

. I ensure that problems are identified and repaired quickly, that

contractors deliver quality services and preventive maintenance, and

that safety measures are being performed. In emergency situations or

abnormal conditions, I respond to data center performance issues and

outages to minimize the recovery time from failures.

Mitsubishi of America Power Systems May 2012 - August 2013

Field Service Technician

. Perform service and service support activities, troubleshooting and

repair of single and three phase uninterruptible power supplies and

peripherals to internal and external customers.

. Core-Site Santa Clara supporting over 60 225KVA UPS and 34 500 KVA

UPS, 130 associated Battery Systems, over 40 PDI PDU and 60 PDI RPP.

Also responsible for Cell-Watch Battery Monitoring Systems and C&C

Battery Systems, and battery-safe systems.

. Field Service Technician in California, responsible for installation

of UPS systems, maintenance of installed systems and support of

Mitsubishi Field Technicians and Authorized Service Technicians.

. Provide after hour technical support of Mitsubishi UPS installed

throughout North America.

. Perform all levels of maintenance at other customer locations

throughout California and Western U.S.

Fakouri Electrical Engineering September 2009 - May 2012

Western Region Field Service Engineer

. Perform, remedial service, and emergency repair services on various

brands of UPS systems and related accessories

. Investigated and resolved customer reports of technical problems with

equipment and software and eliminated future operational or service

difficulties

. Prepared, analyzed, and submitted field and inspections to determine

source of problem and recommended repair, replacement, or other

corrective action

The Grove Community Church February 2009 - September 2009

IT Administrator

. Oversaw 300+ computers and provided technical support to customers,

and employees

. Provided support to small businesses around the community

. Hands on training to senior citizens at home or home care facility

. Upgraded PC software and removed viruses

. Setup networks for clientele using the TCP/IP LAN/WAN environment

California Coastal Patrol April 2003 - October 2007

System Administrator Manager

. Supervised 20 employees by overseeing delivery of desk side, helpdesk,

server, and network services for 2000+ computers

. Ensured customer satisfaction metrics were met and built collaborative

customer relationships

. Cross-sell company services and brands to maximize account penetration

. Planned and coordinated activities related to installing CCTV and

alarms at customer sites

. Performed accounts payable, accounts receivable and payroll duties

Power Tech Sales Inc. December 2001 - April 2003

Service Engineer

. Maintained and serviced APC, MGE, and Liebert UPS systems

. Updated computer software firmware for UPS systems at customer sites

. Provided a communication link between the customer and the company to

ensure service delivery

. Performed operational tests, gathered data, analyzed faults, and

performed repairs and upgrades

. Provided customer training on software and the operation of the

product

Square D February 2001 - November 2001

Application Engineer

. Designed and installed power management systems with Wonder-Ware and

Autocad

. Linked field devices and computers over a communication network

. Programmed Square D circuit breakers using Concept software

. Provided technical guidance and training to customer personnel on

product

. Ensured test start-ups and commissioning ran smoothly at customer's

sites

. Attended training courses on theory and operation of power equipment

as scheduled

MGE UPS Systems May 1998 - January 2001

Customer Support Engineer

. Started up, serviced, and conducted long term maintenance of companies

product including UPS ranging from 800 KVA to 12 KVA units,

switchgear, PMM, and sync boxes of the alarm systems

. Tested and inspected installation of wiring for new equipment implants

. Loaded tests on batteries during battery maintenance

. Conducted onsite commissioning and training to customer after new

installation

. Tested and qualified UPS systems for quality assurance

. Assisted in system and board level integration

. Performed repairs, tests, and alignments to equipment along with

needed troubleshooting

. Performed emergency and scheduled maintenance

. Maintained records of all performance conducted

WESTERN DIGITAL

FUNCTIONAL INTEGRITY TECHNICIAN February 1995 - June 1998

. Conducted debugging / testing capacities of hard- drives with

different OEM software, upgraded, troubleshoot, and maintained over

300 PC's of different manufactures.

. Updated hard drives firmware with EPROM's updates.

. Created new devices that assisted in test comparatives analysis

. Maintained ISO procedures for audits.

. Processed IC chips and component work orders, maintained inventory and

records of materials in stock room of parts for new hard drive

development.

. Oversaw distribution of products and material for inventory.

. Assisted R&D on new projects and reworked on all new PCBA designs

CERTIFICATIONS

Mitsubishi UPS power equipment

MGE UPS power equipment

EDUCATION

Southern California Institute of Technology Bachelor of Science Electrical

Engineering

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