Customer Service Management

Jakub Longauer

Valkenburg, The Netherlands, **** EN +316******** *****.********@*****.***

http://www.linkedin.com/pub/jakub-longauer/56/985/327 Sex male Year of birth 1989 Nationality Slovakia

WORK EXPERIENCE

Logistics operations

May 2013 till December 2013

W. Heemskeerk B.V., Rijnsburg NL

Working in fast paced environment of FMCG company

Dealing with internal Suppliers to prioritize flow of goods

Ensuring products are shipped before deadline 3 times a day

Working with custom made Information System

Working within an international team of 20 people

Business or sector FMCG

Web developer

Since 2010

Entrepreneurial / Freelance

Administrating 3 customer’s web sites

Consulting and implementing front-end web sites

Using HTML4, JavaScript, JQuery framework, CSS technology

Currently improving web apps development; Python and Flask/Django frameworks

Business or sector Web development

Network administrator

Sept 2010 till Apr 2011

Czech Technical University, Prague CZR

Volunteered for this job position

Enabling access to Cisco networking technology

Part of work was administrating Information System

Providing technical support for > 100 customers

Business or sector Networking and Customer service

EDUCATION

Bachelor

Sept 2009 – Jan 2014

Czech Technical University in Prague, Czech Republic

Math for Informatics and Mathematical Analysis

Network architecture and protocols, OSI model, TCP/IP

Java and OOP

MySQL, queries and transactions

Cryptography and Internet Security

Using quantitative methods for Investment analysis and decision making

Knowledge of accounting principles

Business start-up management

Bachelor of Engineering (Hons)

Sept 2011 – Nov 2012

Erasmus study program

Coventry University, the United Kingdom

Best practice in business financial management

Creating strategy of business organizations based on analysis of market

Continuous Improvement within organizations

Management of “Green Gym” project

PERSONAL SKILLS

Native language(s) Slovak & Czech

Other language(s) READING SPEAKING WRITING

English Superior Superior Superior

ESOL – B2 Certificate

German Intermediate Intermediate Intermediate

Polish Novice Novice Novice

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Dependable Team player

Job-related skills

Not afraid to take responsibility for project

Winning mentality and leadership attitude

Comfortable in International environment

Continuous improvement mentality in professional and personal life

Flexible approach to work with no 9/5 mentality

Approachable, open and direct in conversation

OS Windows (XP,7), Linux (Ubuntu,Fedora)

Computer skills

good command of Microsoft Office

Java, CSS3, HTML4, JavaScript

Python (learning in progress)

Experience with Cisco™ technology

MySQL queries and transactions

Beginner in Adobe Photoshop™

Other skills

Hands-on experience with building > 10 computers

B

Driving licence

ADDITIONAL INFORMATION

Member of a university Investor's Club since 2009

Projects

Green Gym 2012, a concept of sustainable work out environment

Awards

Thesis on Use of Statistical Process Control in Quality Management

Memberships

Certificate American Red Cross first aid and lifeguard

Medal for the 1st place in the International Rowing Competition 2009 in Slovakia

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