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Sales Customer Service

Location:
Ahmedabad, GJ, India
Posted:
March 05, 2014

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Resume:

Sales Management

Solutions Selling Account Management CRM Customer Need Assessment

Relationship Building Revenue Increase

Consistently achieved strong record of outperforming sales quotes,

developing new business and strengthening customer relationships with

advanced knowledge of innovative product based solutions. Energized with

new challenges and expert presentation, negotiation and communication

skills with keen abilities in planning, goal setting, strategy

implementation and follow-up.

Professional Experience

Period Company Designation

2005 to Till Date Nilkamal Limited, Assistant Manager -

Hyderabad Sales

Current CTC : Rs.5.50 lacs.

Nilkamal Limited is listed on the National Stock Exchange and Bombay Stock

Exchange since 1991.

Nilkamal's turnover exceeds INR. Rs. 1499.44 Crores / US$.335.59 million.

Maintaining leadership in its market segments through core values and hard

work is a basic tenet driving the Company. Founded by first generation

entrepreneurs, the corporate leadership of the company is young and poised

to lead the Company to greater heights.

Nilkamal's Core Businesses

Material Handling Crates, Containers and Bins.

Moulded Furniture such as Chairs, Tables and Cabinets.

Custom Mouldings & OEM supplies for specific customers.

@home, the Mega Home Store Retail Chain

Service Products for Hospitality Industry

Charged with increasing sales in major cities of State Accounts (Andhra

Pradesh) while also expanding local customer base. Focus on selling

solutions to fit Customers' unique needs, flexibly adapt sales tactics and

presentations to match individual sales cycle, chain of command, decision

making process, dealer network and need for relationship building.

Nilkamal, India's leading name in Material Handling, is now also a name to

reckon with in the Hospitality Business, particularly so in the F&B Service

products segment.

These unique business strengths of Nilkamal Limited are the reasons why

reputed International names like CAMBRO Inc (USA), Arc International

(Brands: Arcoroc, Chef & Sommelier), Tiger Co Ltd (Korea) have chosen

Nilkamal for marketing their products.

Being in Hospitality Industry Division, the following are few clients who

are in my basket (Hotels, Resorts, Educational Institutions, Hospitals,

QSR's and etc.)

. GMR

. Inorbit

. Taj Hotels, Resorts & Palaces

. Vivanta

. Green Park Hotels

. Novotel Hotels

. Trident Hotels

. Westin Hotels & Resorts

. Hyatt Hotels & Resorts

. Leonia Resorts

. ITC Limited

. Venky's

. N Convention

. The Golkonda Hotel

. Apollo Hospitals

. KIMS

. Yashoda Hospital

. KFC

. McDonalds

. Pizza Hut

. Quiznos

. HMS Host

. Domino's Pizza

. Subway

. Pizza Papa Johns

. Griffin

. Pizza Corner

. Paradise Hotels

. Fusion 9

. 7th Heaven

. Oakridge International School

. Indian School of Business

. Sreenidhi International School

. Google Infosys

. Microsoft

. HSBC

. Capgemini

. Alexandria

. Deloitte

. Infotech

. Wipro

Accomplishments

0. Initially I was looking after Material Handling Solutions like

(Crates, Palettes, MHE, Racking System, Waste Management

Solution etc.

0. Industrial Clients, Samcor Pistons, Reddy Labs, Aurobindo

Pharma, Matrix Laboratories etc.

0. Other clients like Ramoji Film City.

0. Promoted and handling the Hospitality Division for almost 5

years (Cambro Nilkamal Pvt. Ltd.) an Indo American joint

venture.

0. Travelling within India inorder to attend Trainings, Conferences

& Meetings.

Trainings Attended :

0. CRM Training

0. Cambro Hospitality Products

0. Arcoroc Glassware & Cutlery

0. Probbax Clean and Hygiene

0. WNK Food Service

0. Attended & handled exhibition.

Period Company Designation

1997 to 2005 Lamino Paper Products Pvt. Executive - Marketing

Ltd

The core business of Lamino Group is Flexible laminates, Wax, Spinning

Mills and Interiors. The company's turnover is 3 Cr.

Identified new market segments and significantly expanded the existing

customer base.

Selected and headed the team which created marketing programs and

strategies.

Established and maintained the Clientele database

Expedited incoming leads, communicated with the Production teams and served

as customer liaison. Rapidly learned product lines and demonstrated strong

customer service skills.

Receivable Management and follow up.

The Clients are:

Smithkline Beecham

Karnataka Soaps (Mysore Sandal Soap)

Crane Industries (Crane Betel Nut Powder)

VST Industries

Manikchand Group and Confectioneries like Parle etc.

Cadbury's, Ravalgaon, Parry's, Horlicks & many other chocolate companies.

Shiva Kumar G.N.

Mobile: +91-868**-*****

Email: **********@*****.***



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