Customer Service Quality Assurance

Natasha Lucas

Manufacturing Production Technician - DSM Pharmaceutical

Elm City, NC

***************@*****.*** - 252-***-****

Production Work • Pharmaceutical • Machine Operator

Highly accomplished individual with significant experience in pharmaceutical and manufacturing industries;

offering outstanding team leadership, ability to manage multiple priorities and training skills. Exceptionally

organized and disciplined; possess well-developed interpersonal skills and the ability to motivate and direct

others in a supportive, cooperative team environment. Generated and maintained records and reports, secured

equipment and supplies and comply with all administrative and district policies and regulations.

WORK EXPERIENCE

Manufacturing Production Technician

DSM Pharmaceutical - Greenville, NC - March 2010 to Present

Responsible for the manufacturing biotech and pharmaceutical products in accordance to SOPs and cGMPs;

Perform various assignments related to the set-up, operation, and maintaining the classified environments and

manufacturing equipment for biotech and pharmaceutical products in accordance with cGMP regulations in a

controlled environment. Observe machine operations to ensure quality and conformity of filled or packaged

products to standards.

Key Achievement/Contributions:

Verify and document production activities both manually and on computer systems, including batch records

and log books.

Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet

specifications

Maintain/clean classified environments/areas, Documented manufacturing, cleaning and usage in log books

Assist hi initial and subsequent validation of equipment and processes.

Comply with all job-related safety, cGMP, and other training requirements

Granulation Technician-Granulation Department

Sandoz Pharmaceutical - Wilson, NC - March 2004 to May 2009

Responsible for all activities related to the granulation of the product as per formula instructions. Proven

industry experience with maintaining and adhering to the Standard Operating Procedures (SOPs) and Current

Good Manufacturing Practices (cGMPs) that are in effect assuring the quality and quantity of product produced.

Key Achievement/Contributions:

Required to competently operate granulation equipment independently as well as within a team environment

Monitor process and equipment and making necessary adjustments to maintain batch record specifications

Performed minor or basic troubleshooting, reporting process or equipment problems to supervisor

Coating Operator/Sorter - Coating Department

Leiner Health Products - Wilson, NC - August 1999 to February 2004

Operated coating machine to coat gelatin capsules and medical tablets; weighed raw materials according

to formula, SOP and cGMP and completed required documentation of activities in all products according to

specifications.

Key Achievement/Contributions:

Set-up, tear-down, clean, and install coating machine for daily production in accordance with detailed SOPs

Monitor coating operation periodically and report any abnormal conditions to the manager

Recognized as employee that met daily production goals.

Weighed coating ingredients as per formula in order to prepare coating solution/color solution

Cross-trained in Compression Department

EDUCATION

Associate in Business Management

Stratford Career Institute - Saint Albans, VT

2007 to 2009

Certificate

Wilson Community College - Wilson, NC

SKILLS

Fast Learner-Attention to Detail-Forklift Driver-SAP(limited exposure)-Organization and Time Mangement

Skills-Leadership Abilities

ADDITIONAL INFORMATION

CORE COMPETENCIES

* Computer Skills * Customer Service * Loss Prevention * Quality Assurance* Standard Operating Procedures

(SOP)

* FDA Compliance * Production/assembly work * Current Good Manufacturing Practices (cGMPs) * Trainer

* Responsible

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