Sales Customer Service
Resume:
JULES L. MALOY
***********@*****.****
Professional Objective:
I am seeking a position in marketing, sales and communications, with a focus on customer satisfaction. I
have over 18 years of business experience and 15 years of administrative, technical and travel related
experience.
SUMMARY OF PROFESSIONAL QUALIFICATIONS
• Proven ability in developing new approaches to problems and recommending solutions to facilitate
opportunities and improve client results.
• More than six years experience in planning, establishing and building client relationships and partnerships.
• Strong account management experience.
• Excellent interpersonal skills with a focus on internal communications
• Promote collaboration in projects and accountability in associates
CAREER PROGRESSION
January 2013 – Present\ South African Tourism\Assistant Trade Relations Manager\New York
• Key account management
• Develop and maintain relationships with trade
• Performance-manage joint marketing initiatives and campaign participation with travel and non-travel partners
• Provide trade support as per the global trade strategy
• Implement workshops, road-shows, familiarization trips, etc.
• Brief communication agencies on required marketing collateral, digital campaign management & evaluation
• Manage integrated projects, from brief to implementation to reporting/monitoring & evaluation
• Trade sales presentations at seminars, trade shows, marketing meetings, product launches, etc.
• Collate and update trade database
• Assist with formulating and compiling annual business plan
• Manage budget
• Compile and submit monthly reports
October 2010 – June 2012\World Travel Holdings\Travel Professional\Wilmington, Massachusetts
• Provided professional sales and service to clients while booking cruises
• Direct contact with Cruise lines, Airlines, Car and Hotels to negotiate rates for clients
• Sold vacation protection to clients.
• Provided overall excellent customer care to all clients
• Maintained sales quota per agency requirements
January 2009 – August 2011\ WEST AT HOME\Client Services Rep\Omaha, Nebraska
• Client Service calls at home for Citibank credit card members
• Assisted card members with account inquires and billing.
• Assisted card members with purchase of other Citibank card products
• Provided over all excellent customer care to card members
JULES MALOY
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June 2004 – July 2010\ MASISA USA\ Marketing Coordinator\ Atlanta, Georgia
• Assist in planning and development of all promotional programs and marketing projects.
• Drafting of sales and marketing letters.
• Corporate Database maintenance, Power-Point presentation development
• Corporate website updates
• Generated reports of overall sales and marketing campaign.
• Coordinated activities for internal and external events including trade show and sales preparation aimed at
revenue increase.
• Assist in development and support of all Public Relations projects including press release, press release
mailings and research.
April 2002 – May 2004\ Intelligent Computer Solutions\ Computer Specialist\ Washington, DC
• Developed and maintained database using MS-Access
• Analyzed all data being entered into the database, performed imports as needed
• Designed forms, reports and ran queries used within the database
• Updated dated database as necessary to handle data more efficiently.
• Ensured integrity of database
• Modeled data and data types for future development
• Used MS-Office Suite on a daily basis for administrative duties
March 1999 – March 2002\ ALL STAR TRAVEL CENTER\ Account Executive\ Bethesda, Maryland
• Independent outside sales executive
• Booked both corporate and leisure travel
• Airline, Hotel, Cruises, Rail, Cars and Tour groups
• Meeting planning for corporate clients annual destination events
• Direct contact with Airlines, Cruises, Car and Hotels to negotiate rates for clients
• Wrote booking tool scripts for Apollo (Airline booking system) for internal office use
• Increase annual revenue from 250K to 500K
June 2000 – December 2001\ VTS DIRECT TRAVEL\ Sr. Corporate Agent- onsite\ Falls Church,
Virginia
• Coordinated groups and new hire training classes nationwide
• Booked conference facilities
• Negotiated airline, hotel, car and conference facilities contracts
• Maintained and updated vender database
• Developed scripts for tracking travel cost to yield departmental back-end accounting database
• Booked both International and domestic Airline, Hotel, Cars, Rail reservations
• Reduced corporate travel budget by 45K annually by negotiating client specific fares and rates
• Providing overall customer satisfaction
JULES MALOY
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March 1998 – November 1999\ SCIENCE APPLICATION INTERNATIONAL CORPORATION\ Sr.
Corporate Travel Agent\ Mclean, Virginia
• In-house corporate travel agent
• Made international and domestic Airline, Hotel, Car, Rail reservations via Apollo Galileo airline booking system.
• Used Cornerstone QC software for processing all reservations
• Developed scripts for tracking travel cost to yield departmental backend accounting reports
• Assist with meeting planning for corporate sales and marketing events worldwide
September 1995 – March 1998\ Worldwide Travel\ Manager Corporate Travel\ Washington, DC
• Developed and prepared sales presentations
• Developed and generated various types of report to facilitate sales functionality
• Managed corporate travel department with four agents
• Processed prepaid, voids, refunds, exchanges, debit memos in accordance with the policies of the ARC
(Airline Reporting Corporation)
• Prepared weekly ARC reports for accounting
• Wrote scripts toe build and update client profiles that were incorporated into Travel Screen
• Provided and maintained outstanding customer satisfaction
February 1994 – August 1995\ VTEL Corporation\ Regional Administrator\ Austin, TX
• Assisted VP of Sale in management of entire eastern region based out of Washington DC
• Managed all demo videoconferencing equipment throughout the region
• Scheduled demo’s and evaluations at various international and domestic customer sites
• Maintained customer and vendor database
• Scheduled regions video conferences of all eastern region staff members bi-weekly
• Managed all sales personnel, processing expense reports bonuses
• Made regional weekly sales and marketing reports to the President in Austin Texas
EDUCATION AND PROFESSIONAL DEVELOPMENT
• Strayer University- Lithonia, Georgia (Dean’s List)
• University of The District of Columbia, Major Business Administration
• DB Training Mclean Virginia, Certified Oracle Software Developer
• ATI McLean, Virginia – Travel and Tourism
TECHNICAL SKILLS
• Windows 95, 98, 2000, XP and Vista operating systems, Galileo Apollo Airline System
• Microsoft Office Suite (Excel, Word, Power Point, Outlook, Access, Publisher)
• Adobe Acrobat, Internet Explorer, Norton and McAfee Anti-Virus
• Various sales contact databases, Desktop publishing, training and customer service
• Typing 55 WPM Oracle 8.0, SQL, SQL*PLUS, PL/SQL and Oracle Developer Toolset including forms and
reports also known as form and report builder. Oracle Utilities- import, export and SQL*Loader
Contact this candidate