Customer Service Manager

**** **** **, *******, ** *****•262-***-****•**.*********@*****.***

Shawnaw Fischer

Summary

Experience in working with Microsoft excel, word, power point, and processor. Experience

in handling calls from customers. Experienced in cash handling and money handling in

general. Sufficient communication skills both written and verbal.

Highlights

• Microsoft Office proficiency

• Excel spreadsheets

• Results-oriented

• Self-directed

• Time management

• Professional and mature

• Strong problem solver

• Resourceful

• Dedicated team player

• Strong interpersonal skills

• Proofreading Schedule management

Experience

05/2012-08/2012

Radisson Hotel and conference center Pleasant Prairie, WI

Front Desk Clerk

Managed a 90-room full-service hotel.

Processed guest payments for room charges, food and beverage charges and phone

charges.

Greeted and registered guests and issued room keys.

Balanced all rebates and other miscellaneous charges.

Answered department telephone calls within five rings, using correct salutations and

telephone etiquette.

Processed credit card transactions during the checkout process.

Managed the receptionist area, including greeting visitors and responding to

telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to

the building.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

9/2011-01/2012

Sykes Bloomsburg, PA

I n coming call Receiver

Collected customer feedback and made process changes to exceed customer

satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Ran reports and supplied data to fulfill customer report requirements.

Provided cross training to various staff members.

Assisted with the training of the call center's operations and quality process.

Properly directed inbound calls in phone queues to improve call flow

4/2011-8/2011

Alterra Milwaukee, Wi

Cashier

Effectively handled customer complaints and special requests.

Provided prompt, efficient, friendly, and quality service at all times.

Accurately balanced cash register at all times.

Calculated and returned appropriate change.

Maintained stock levels to prevent shortages of critical items.

Mixed and poured juices according to projected business.

Promoted positive customer and associate relations through courtesy, service and

professional appearance.

Accurately filled customer orders.

Routinely thoroughly cleaned the coffee and espresso machines.

Prepared and served delicious espresso and coffee drinks according to memorized

recipes.

Educated customers about the differences in coffee beans, preparation and home

brewing methods.

Education

9/2005-7/2009

Tremper Highschool Kenosha, WI

Vice president of Japan Club

Theater maintenance manager of Drama Club

Vice President of A/V Club

2 years of German classes

Various Theater and performing arts classes.

Built 20 various sets including 4 haunted houses, 8 Shakespeare plays, 4 modern

plays and 4 one acts

Helped with properties for all plays also with lights for 16 out of 20assisted with

numerous band, choir and orchestra shows

References

References are available on request.

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