Customer Service Representative
Resume:
Jerica Floyd
*** ******* ******** **** ************, Kentucky 42765 502-***-**** ********@*******.***
Objective
Assistant or customer service position allowing for parlay of demonstrated organization, customer service, communication,
and project management skills proven by 5 years of successful job and self-employment.
Profile
Motivated, personable business professional with 3 years college education and a successful 2 years as an independent
contractor. Talent for quickly mastering technology, diplomatic and tactful with professionals and non-professionals at all
levels. Accustomed to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of humor
under pressure. Poised and competent with demonstrated abil ity to easily transcend cultural differences. Thrive in deadline -
driven environments. Excellent team-building skills.
Skills Summary
Computer Savvy Front office
Customer Service operations
Scheduling Filing
General Office Skills Pleasant
telephone voice
Professional Experience
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Front-office operations and provide impeccable customer service:
o Answering phones
o Filing charts
o Faxing, scanning, copying
o Data entry
o Creating patient charts
Employment History
VIP DESK CURRENTLY ASPIRELIFESTYLE
Work From Home Customer Service Representative 20110-2013
CALLGRAPH TRANSCRIPTION SERVICE NATIONWIDE
Independent transcription contactor, 2009 to Present
HOOPER HOLMES LENEXA, KANSAS
Telephone Interviewer Summer 2008
UNIVERSITY OF MISSOURI KANSAS CITY HEALTH CLINIC
Student assistant/Receptionist May 2006-August2008
Education
ALABAMA A & M UNIVERSITY
2 YEARS 60 CREDIT HOURS 2004-2006
UNIVERSITY OF MISSOURI KANSAS CITY
1 YEAR 32 CREDIT HOURS 2006-2007
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Jerica Floyd
310 Bunnell Crossing Road Munfordville, Kentucky 42765 502-***-**** ********@*******.***
ASHFORD UNIVERSITY
Complementary and Alternative Health-Major
Psychology-Minor
Estimated graduation-2015
.
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