Customer Service Manager
Resume:
Cody Regennitter
th
**** *. ** ****** *********, IA 52806
****.***********@*****.*** 563-***-****
OBJECTIVE
To obtain a corporate communications position that will allow internal advancement and
application of technical and ideological goals of the company
PROFESSIONAL EXPEREINCE
Level 3 Technician, Pioneer Hi-Bred Int’l. September 2011-present
• Collaborated with Production Education Team by shooting and editing video footage
• Directed, edited, and produced Durant Production Plant 2012 DPS Video and Durant
Production Plant Fork Truck Fuel Change video.
• Wrote standard operating procedures for the Durant Production Location.
• Ensured final quality control as Lead Packaging Operator/Trainer
• Handled special customer requests as Lead Rework/Re-Tag Operator and Trainer
• Completed data entry and reconciliations as Lead Returns Team Trainer
• Monitored crews and communicated with customers and growers as an Assistant Area
Manager/Back-up Area Manager during detassling season
Customer Service Representative, AT&T January 2010-August 2011
• Assisted customers with technical support in correcting service issues and activations
• Worked with a computer billing system to create accounts and adjust services
• Utilized customer service retention programs to ensure continued customer satisfaction
• Recommended products and services to individuals based on their personal needs
• Formulated multi-tasking abilities by working with multiple problem areas with a variety
of customers
EXTRACURRICULAR ACTIVITIES
Producing & Writing
• Emmy-nominated writer and producer of Columbia College Chicago web series, “The
Rent”
• Production coordinator and communication liaison for multiple school-sponsored
performances
• Copy editor for several school productions
Directing
• Directed and produced two live music shows
• Directed live Chicago high school sporting events
EDUCATION
Columbia College Chicago Graduated 2008
B.A. in Communications and Broadcasting GPA: 3.62
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