Customer Service Sales

Teresa Ramsay

*** ********** ** *** *******, NC *8743 828-***-**** **********@****.***

CareeR Overview

Organized administrator who successfully founded and operated a growing artisan business. Strategic problem-solver who

seamlessly works across all levels of an organization to uncover cost-cutting and revenue-producing opportunities, as well as

provide customers with quality products. Experienced executive with a strong desire to succeed, learn, and grow a business.

Skills Profile

- Management

- Operations analysis

- Planning

- Superb communication skills

- Data entry: 50 wpm

- Proofreading

Salary Range:

$12-$20/hour

Technical Skills:

MS Office, including PowerPoint and Word

HTML

Windows

Excel

Internet

Work Experience

Owner/Administrator

Spiral Dyes, Hot Springs, NC 2001-current

- Excellent customer service background.

- Worked with wholesale and retail customers to ensure product quality and good business practice.

- Built innovative production processes from scratch.

- Researched market competitors and industry trends to identify potential new products and services.

- Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.

- Performed bank reconciliations and managed cash flow statements.

- Created and executed marketing/PR campaigns, including new product introductions and existing product

development.

- Gathered and analyzed market information and used findings to define product strategy.

- Reviewed new customer orders and requests and manually entered data into a centralized database.

ACCOMPLISHMENTS

- Planned all meetings and travel for business.

- Expanded designer clothing line to include multiple garments, which nearly doubled sales in one year.

- Increased annual revenue from $20,000 to $100,000 in 5 years.

- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts

and company data reports using advanced Microsoft Excel functions.

- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

- Boosted company sales by 15% through an innovative wholesale strategy.

- Collaborated with marketing and business development groups for collateral needs by creating page layout designs

for flyers, data sheets, printed t-shirts and other printed materials.

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Education

- 3.8 GPA at AB Tech Community College, current major: Business Administration

- AA Graduate with honors, December, 2013, AB Tech Community College, Asheville, NC

Activities

- Juggling full-time student, mother of 3, and full time business with ease.

- Hobbies include: Travel, writing, hiking, and art.

- Phi Theta Kappa

- National Society of Leadership and Success

- Specific classes taken include: Anatomy, Accounting, Excel, and English

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