Customer Service Manager
Resume:
J EAN KRISTINE T. SAN TIAGO
#*** ******** *******, **** * Casa Paradiso,
Brgy. Mayamot, Antipolo City 1870
+639**-******* ********************@*****.***
S KILLS PROFILE
- More than 12 years of professional experience in banking and customer service support with 7+ years
experience in one of the Philippines’ premier financial institution with UITF Certification
- Expertise in customer service support and business promotions
- Can work independently and in a pressured working environment, effectively prioritizing job
responsibilities
- Excellent customer service skills
- Proficient in Microsoft Office application
- Very organized, with keen attention to details
- Motivated, diligent and with positive disposition
E MPLOYMENT HISTORY
October 2005 December 2013
C ustomer Service Representative, METROPOLITAN BANK &
T RUST COMPANY
Bank Teller Function:
- Accept and verify cash and check deposit for Peso and FCDU transactions
- Balance cash at the end of the day and process outward clearing checks
- Issue passbooks and electronic teller cards, file and distribute bank statements
New Account Function:
- Handle application process of opening new current and savings account
- Process renewal / roll-over and termination of various deposit placements
- Process checkbook and requisition and reorders
- Issue passbooks and electronic teller cards, handle captured or lost cards and release of pin mailers
- Prepare and issue bank certifications
October 2002 February 2005
S ervice Associate Teller, UNITED COCONUT PLANTERS
B ANK
- Accept and verify cash and check deposit for Peso and FCDU transactions
- Balance cash at the end of the day
- Prepare reports for bills payment
- Balance the ATM and prepare reports
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February 2002 April 2002
C ard Checker – C redit Acquisition Departme nt, CITIBANK
- Conduct credit investigation to credit card applicants
- Check credit standing of applicants with existing credit card from other banks
Sept 2001 February 2002
C ustomer Associate Representative – C ollections
D epartment, STANDARD CHARTERED B ANK
- Negotiate with delinquent cardholders and assist them in settling their accounts
E DUCATION
B achelor of Arts in Management
S t. Paul University, Quezon City
D ean’s Lister award
CERTIFICATION & TRAININGS
- Anti-Money Laundering Workshop, Sept 2007
- Mock-up Branch Training Program for Tellers, Jan 13-Feb 5, 2003
- Signature Verification and Forgery Detection, January 23,2003
- Seminar on Counterfeit Detection, January 17, 2003
- Total Customer Satisfaction Seminar, January 8, 2003
- Bank Orientation Program, January 6-10, 2003
R EFERENCES
J eanilyn A. Sinay
B ranch Manager, S antolan - Pasig
M etropolitan Bank & Trust Company
M ary Rose A. Sin
B ranch Operations Officer, Cogeo - Antipolo
M etropolitan Bank & Trust C ompany
M a. Carina Reburiano
B ranch Manager
U nited Coconut Planters Bank
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