Customer Service Sales

RACHEL HATHEWAY

*** ****** **** *****

Suite ***

Toronto, ON M8Y 0B3

647-***-****

To whom it may concern,

I am seeing employment within a customer service, concierge, or sales role.

Please find enclosed my resume for your review.

I am confident that my resume provides great evidence of my relevant

experience and skills; however, I would like to emphasize my passion for

my work and my commitment to providing excellent customer service.

I am goal oriented and can work independently with minimal supervision or

as part of a team. I take pride in my work ethic and enjoy doing my work

well.

I look forward to bringing my energy and dedication to the workplace and

scheduling a personal interview where we can discuss my qualifications for

a position with your team. I can be reached at the address and telephone

number listed above.

Thank you for your time and consideration. I look forward to being in touch.

Sincerely,

Rachel Hatheway

OBJECTIVE:

To obtain a position which deals with customer service and will yield opportunity and

growth.

SUMMARY OF QUALIFICATIONS:

• Bilingual in verbal and written English and French

• Extensive experience and skills in customer service

• History of achievement in marketing and promotions

• Achieved 8th place to Top Sellers within Bootlegger Company

• WOW certified, Loss Prevention certified, Smart Serve certified

• Energetic, compassionate, and creative

• Adapts quickly to new environments, activities, and concepts

EMPLOYMENT HISTORY:

Jan 2014- Present

Spike Marketing

• Work with various clients as a marketing ambassador to promote client products

• Self motivation and maintaining a positive attitude at all times

• Multi-tasking and effectively communicating with coworkers to ensure all details

are looked after

• Market products and services in a professional, courteous, and upbeat manner

• Marketing and Sales related duties

• Answering phones, calling clients

• Sending and replying to company and client emails

Summer 2013

Moxie’s Grill & Bar

• Constantly multi-tasking and thinking ahead to effectively manage guests needs

• Delivering above average service ensuring to go above and beyond for our most

discerning guests

• Running food, polishing cutlery, maintaining cleanliness of kitchen and common

areas of restaurant

• Effectively and accurately transferring orders to kitchen (including special dietary

requests/allergies)

• Maintaining a professional and positive attitude at all times

• Working as part of a large team in an exceptionally fast-paced environment

• Ensuring any guests concerns are handled in a timely, courteous, and professional

manner

• Knowledge of menu items/ wines and spirits are a must

• Up-selling, cross-selling, and sales

2011-2012

East Liberty Marketing

• Independent contractor

• Door to door sales signing clients up on a monthly donation program for non-

profitable organizations

• Training other sales reps

• Handling paperwork

• Organizing field locations

• Ensuring confidentiality of clients personal information

• Working as a team and independently

• Participating in group activities and seminars

• Motivating other sales reps

2009-2011

Sasha’s Martini Bar and Tapas

• Constantly multi-tasking and thinking ahead to effectively manage guests needs

• Delivering above average service ensuring to go above and beyond for our most

discerning guests

• Running food, polishing cutlery, maintaining cleanliness of kitchen and common

areas of restaurant

• Effectively and accurately transferring orders to kitchen (including special dietary

requests/allergies)

• Maintaining a professional and positive attitude at all times

• Working as part of a large team in an exceptionally fast-paced environment

• Ensuring any guests concerns are handled in a timely, courteous, and professional

manner

• Knowledge of menu items/ wines and spirits are a must

• Up-selling, cross-selling, and sales

• Opening and closing

2006-2012

East Side Marios

• Same responsibilities as Sasha’s Martini Bar and Tapas

EDUCATION:

2013-2013 Algonquin College Ottawa, ON

Field of Study: Practical Nursing

2012-2013 Algonquin College Ottawa, ON

Field of Study: Pre-Health and Sciences

2008-2009 Medes College Moncton, NB

Field of Study: Esthetics & Spa Treatment

2001-2002 NBCC Miramichi Miramichi, NB

Field of Study: Business Administration

2001-2001 NBCC Miramichi Miramichi, NB

Field of Study French as a Second Language

REFERENCES:

Available upon request

Contact this candidate