Medical Assistant Management

VICKISIA R. BOSTON

*** ******** **.

DeSoto, TX *5115

469-***-****

****.******@*****.***

Objective: To obtain a position with a progressive company that will utilize my working knowledge and skills.

Education:

Vatterott Education Center 07/07- 07/08 Medical Assistant

Dallas, TX

University of Texas 08/02-05/04 Business Administration

Arlington, TX

Professional Experience:

Texas Health MedSynergies 07/08-06/12 DeSoto, TX

Front Office Administrator

Supervised daily workflow of clinical staff, organized staff daily work schedules, established and implemented goals,

objectives, policies and clinic procedures, and systems for assigned administrative areas, oversee billing processes

including credits, fees, and collections for accuracy and timely entry, data entry, patient registration, verified medical

insurance including PPOs, HMOs, Medicaid, Medicare, and managed Medicaid and Medicare coverage, verified super

bills, posted EOB’s, collected and posted co-payments and payments for services, obtained pre-authorizations and pre-

certifications, controlled clinic expenditures, reviewed and approved all invoices and maintained supply inventory,

ensured that patients and visitors were treated courteously, resolved patient complaints, managed all recruiting efforts

for clinical staff including selection, interviewing, and training, monitored and evaluated staff performance for quality

purposes, promotions, disciplinary actions and maintained appropriate documentation, assured that all equipment was

maintained in good repair or was replaced as needed and monitored building for cleanliness, supervised the creation,

disposition, delivery and filing of medical charts and x-rays in a timely manner, monitored appointments, patient flow

and waiting areas to improve daily productivity, ensured federal and administration compliance for quality patient care

and managed the overall daily activities of the office

CitiGroup 08/04-05/07 Las Colinas, TX

Call Center Supervisor

Managed day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals,

lead and coached a team of approx 10-15 representatives in a manner that ensured high quality customer care,

accurately assessed strengths and development needs of employees including timely and specific feedback and

performance management, provided challenging goals, assignments and opportunities for further development,

developed and implemented effective policies and procedures, identified and analyzed escalated problems and

provided guidance to team members for resolution, negotiated solutions and acted as a liaison with internal and

external customers when necessary, and assisted representatives with taking incoming calls when needed

Administrative Skills:

Office Management Records Management Billing & Coding Filing

Typing (65-70 wpm) Schedule Appointments OSHA/HIPPA Charting

Patient Registration Accounts Payable Accounts Receivable Copying

Collections Medical Terminology Telephone Etiquette Faxing

Clinical Skills:

Urinalysis Injections Phlebotomy First Aid CPR Vital Signs EMR

Software:

Microsoft Word, Works, Excel, Access, PowerPoint, Word Perfect, Outlook

References: Provided upon request

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