Customer Service Sales
Resume:
SEAN ZIMMERMAN
**** * ***** ********** **., Tucson, AZ 85737
718-***-**** (mobile). E-mail: *********.****@*****.***
SUMMARY OF QUALIFICATIONS
Customer Service and Sales: ten+ years experience in a variety of service
venues.
Communications: persuasive speaking and excellent writing skills.
Staff Management: including 2 years experience in staff training, shift
scheduling & conflict resolution.
Data Entry/Management: payroll timesheets, sales, invoicing merchandise
orders.
PC and Mac skills: everyday use, intermediate Microsoft Office experience,
numerous Point of Sale systems.
PROFESSIONAL EXPERIENCE
Jujamcyn Theatres, Union Usher.
New York, NY. Oct. 2009 to Aug. 2012
. Member of Local 306, Usher's Union
. Arrive on time in appropriate dress for scheduled shifts.
. Assist with event programs. Including, stuffing programs with inserts
and distributing to patrons.
. Respond quickly and courteously to patron's needs, questions,
comments, or concerns.
. Monitor physical surroundings in assigned area prior to and throughout
event for safety, cleanliness and functionality.
Equinox Fitness Club, Front Desk Administration.
New York, NY. August 2008 to October 2011. (Platinum review recipient,
March and September of 2010).
. Maintain daily sales sheets, receipts, deposits and safe
reconciliation of Fitness and Spa desks.
. Process member charges for full range of club services.
. Answer and ensure proper call route on multi-line telephone system.
. Manage data, including member's billing and personal information.
. Greet and check in all members in a timely and well-mannered fashion.
Sports Physical Therapy of NY - Admin. Assistant/Rehabilitation Tech
New York, NY. October 2009 to May 2010
. Performed non-patient related activities, such as clerical,
secretarial, and general housekeeping.
. Anticipated the clinic's needs, and acted as an extra set of hands to
Therapists.
. Managed data; including members billing, scheduling, and personal
informations.
. Answer and ensure proper call route on multi-line telephone system.
Sweet Concessions, Assistant General Manager/Bartender.
New York, NY. Sept. 2006 to Sept. 2008
. Successfully managed 6 to 10 staff for 6 full service bars/concessions
for an 1,800 seat Broadway theater.
. Accountable for training, as well as scheduling and payroll for a
staff of 15 to 25 employees.
. Data management, including daily and weekly sales reports, & deposits
totaling $8,000 to $30,000.
. Responsible for overall inventory control along with conducting
monthly inventories of merchandise.
. Ordered, stocked and invoiced liquor and concessions deliveries
weekly, to meet the averages sold.
. Communicated and administered safety policies and procedures as well
as complying with the NYC State Health Department and New York State
EDUCATION
University of Arizona, Tucson, AZ. Musical Theatre Performance .
. Talent based full tuition scholarship to UofAZ. Dean's List
Buena High School, Sierra Vista, AZ.
. National Honor Society, President of Tri-M Music Honors, V.P. Thespian
Society, Twice names in Who's Who Among America's High School
Students, AZ Daily Star's Senior Achiever.
REFERENCES
Professional: Mary Blair - Former General Manager with Sweet Concessions
Kelly Shook - Former Director and Choreographer of 5 professional musical
stage productions.
Personal/Professional: Karla Shook - Professional actress/Former leading
lady in multiple professional theatrical productions.
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