Customer Service Human Resources

BERGINE V. GUERRIER

Tel# 973-***-****/ Email **********@*****.***

PROFESSIONAL EXPERIENCE

Barneys New York-Lyndhurst NJ

[10/2013 to Present]

Web Services Representative

. Order entry and processing, tracking of shipments

. Obtain and maintain accurate knowledge of procedures, products,

processes

. Present additional products by recognizing opportunities to up-sell

. Track, schedule, and monitor call tags and shipment deliveries via

FedEx

. Analyze customer order data to distinguish trends in customer ordering

pattern

. Research and resolution of varied inconsistencies - shipping error,

order entry, pricing

. Strong oral and written communication ( internal and external

customer)

. Handle and resolve any discrepancies, handle complaint, process

claims, process exceptions/manual tracking processes

. Place follow up calls/emails, provide necessary shipping

documentation, and ensure customer satisfaction

Employment Solutions- Whippany NJ

New Jersey Transit (Access - Link)

[01/2012 to 10/2013]

Paratransit Reservationist

. Handled high volume calls (75+ incoming calls)

. Validated trip information using a computerize digital map system,

. Interpreted trip itineraries to determine trip eligibility and fares

appropriately

. Processed advance trip cancellations using PASS/Trapeze computer

system

. Processed changes to customer records, trip comments and frequent trip

information manually

. Assisted individuals with disabilities who are unable to use local

fixed bus routes

. Completed follow-up calls to inform customers of schedule changes and

other service updates

. Appropriately scheduled trip requests in the Para-Operating system by

using previous and current travel information

Valley National Bank, Wayne, NJ

[01/2011 to 07/2013]

Customer Service /Clerical Assistant

. Processed monetary transactions

. Provided general clerical duties including photocopying, fax and

mailing

. Provided account balances as well as fund transfer request from

customers

. Blocked and transferred Visa check/Credit Cards when reported lost or

stolen

. Maintained supply inventory by checking stock to determine inventory

level; anticipating needed supplies; placing and expediting orders for

supplies; verifying receipt of supplies.

. Handled requests for information and data

. Opened sorted and distributed mail to other departments

Affiliated Computer Services, Little Falls NJ

[05/2009 to 11/2011]

Human Resources / Benefits Specialist

. Handled requests for information and data

. Provided information pertaining to employee benefits

. Tracked and logged transactions relating to HR benefits

. Retrieve documents from filing system

. Informed customers of research status and case closed out upon

completion

. Responded to customer inquiries via phone email and chat

. Attended departmental meetings and training classes as required

. Strong computer skills with the ability to navigate multiple software

(i.e. AIS, Pass and Aetna) applications

. Cobra Administrator Medicare and FSA Specialist

Skills

Reporting, Writing, Microsoft Office: Word, Outlook, Excel and Access,

Organization, Analyzing Information, Professionalism, Problem Solving,

Supply Management, Inventory Control, Verbal Communication, Strong time

management skills, Attention to details

Software

Microsoft Windows 2000, XP, 8 and Vista/ Mac OSX, Citrix Software (Go To

Assist), CRM

Education

Essex County College

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate