Debra Mitchell, MBA, CPCU, CLU, AIS
***** ******* **** 708-***-****
Lansing, Illinois 60438 ***************@*****.***
Experienced Insurance/Financial Services Professional with an exemplary career. Highly
organized and proficient leader. Areas of expertise include project management and human
capital development. Excellent client service with business to business and business to customer
relationships.
CAREER HIGHLIGHTS
Primary Relationship Manager for Commercial Claims
Instructor for Claims Employees and Agency Partners for 25 years
95% customer satisfaction rate in the Claims Department
90% of candidates recruited were appointed as Career Agents
Provided consulting services to field agents improving their capacity to sell more
financial services by 85%
Ability to travel 100%
AREAS OF EXPERTISE
Leadership Management
*Talent Development/Succession Planning * Performance Management
*Culture/ Value Development through employees *Leading cross-functional teams
*Executive Communications/Presentations *Change Management Agent
implementing enterprise wide
processes and procedures
Consulting Recruiting
*Relationship Building/Influencing *Recruitment and Selection
*Partners with Centers of Excellence *Align people strategy with business
*Strategic Program/Design strategy
*Diversity and Inclusion
Training
*Best Practices/ Benchmarking
*Competency Development
Professional Experience
Nationwide Insurance Company: November 2012 to January 2014
Three Nationwide Plaza, 3-13-304
Columbus, Ohio 43215
Claims Business Consultant – Commercial East
• Responsible for claims interaction/management with Large Accounts and Key Agents
to assure continued development of business retention and opportunities
• Research, coordinate and serve as the primary liaison for the resolution of problem
claim issues and /or workflows on behalf of agents, claims and profit center
• Assist claim management and profit center management in the delivery of claim
service to mid and large commercial market accounts
• Develop and implement specialty programs, reports and meetings with Key Accounts
• Provide training and technical support
• My territory included all states east of the Mississippi River
Farmers Insurance Group: January 2012 to October 2012
9801 West Higgins Road
Rosemont, Illinois 60018
District Recruiting Manager
• Responsible for Talent Acquisition for District 25
• Train new and experienced Agents on policies and procedures
• Support District operations
The Institutes: 2011 to 2012
(Formerly known as The Insurance Institute of America and The American Institute for
Chartered Property Casualty Underwriter)
720 Providence Road
Malvern, Pennsylvania 19355
• Author of study materials for students pursuing professional designations
• Develop Learning Objectives that are building blocks for text and on-line offerings
• Provide subject matter expertise and writing skills
State Farm Insurance: 1982 -2010
Headquarters: Bloomington, Illinois
Insurance Instructor
• Responsible for educating the general public on insurance related and safety topics
• Responsible for educating claims and agency partners on procedures and processes
• Taught CPCU and CLU courses to students pursuing their professional designations
Agency Field Recruiter/ Great Lakes Zone
• Responsible for identifying and recruiting qualified Agency Candidates to become
Independent Contractors
• Consult with Company leadership to develop and execute strategies to meet Agency
Recruiting needs
• Communicate effectively all aspects of the Agency opportunities to a variety of audiences
Agency Field Services Consultant/ Great Lakes Zone
• Completed research, analysis, communication and goal setting activities to establish
comprehensive action plans for Field Agents
• Implemented consistent zone processes enabling Field Agents to become more profitable
in all lines
• Provided consulting services to Field Agents ( Series 6, 26 and 63 licensed)
Claim Superintendent
• Responsible for the day to day leadership of claim supervisors in the area of claims
investigation, evaluation and settlement of assigned claims
• Made recommendations regarding staffing, merit increases, promotions, training and
settlement authority
• Handled and H.R. responsibilities for my teams including benefit enrollment, claims and
appeals
• Contact person for complaints submitted to the Department of Insurance or the
President’s Office
Claim Supervisor
• Responsible for the day to day supervision of 30 people handling property/casualty
claims
• Responsible for the Litigation and Special Investigative Units requiring specialized
expertise
• Lead tactical and strategic projects to ensure prompt and efficient claims handling
Senior Claims Specialist
• Responsible for an inventory of 200 with settlement authority of $100,000
• Experienced in handling Property Damage claims, Bodily Injury claims and Catastrophe
claims
Insurance Producer
• Top Life/Health and Property/Casualty producer for State Farm Agent Manny Hoffman
(retired) in Homewood, Illinois
Education
Master of Business Administration Degree
Governors State University
University Park, Illinois
Bachelor of Science Degree
Comprehensive majors in Business Administration and Management, with an Operations
Management Sequence
Illinois State University
Normal, Illinois
Professional Designations
• Chartered Property Casualty Underwriter
• Chartered Life Underwriter
• Associate in Insurance Services
• Certificate in General Insurance
Professional Organizations
• Society of CPCU
• Society of Financial Services Professionals
• Delta Sigma Theta Sorority, Inc.
• National Black MBA Association
• The American College Alumni Association
• National Association for Female Executives